P/T Call Center Delivery Support

Job description

Are you ready to be a part of a winning team? OST is a family-owned and operated company dedicated to providing the highest levels of customer service in the industry. We are looking for motivated individuals who want to be part of a growing organization. This is an entry-level position for someone looking to gain experience in transportation and logistics. An OST employee works directly with the customer and delivery teams to ensure we exceed customer expectations. Home Delivery Support Staff is expected to resolve any emerging problems with accuracy and efficiency. They are confident in troubleshooting and analyzing delivery exceptions and customer escalations. It is essential to the success of this position to provide excellent customer service, respond timely and effectively to delivery teams and customer inquiries.

Responsibilities

• Support delivery teams while loading to ensure accurate and timely load times.
• Support delivery teams throughout the delivery process to ensure complete delivery execution.
• Identify and assess customers' needs to ensure the highest levels of customer satisfaction.
• Support delivery teams and customers with real-time solutions when issues arise.
• Build relationships and trust with customer accounts through open, interactive communication.

Skills

• Customer Service
• Familiar with Microsoft Office (Word & Excel), Google Docs / Sheets
• High level of analytical skills to identify opportunities and provide solutions.
• Ability to multitask, prioritize, and manage time effectively
• Ability to work in a team environment
• Bilingual Spanish - Required

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Part-Time

Position: Call Center Dispatcher – Home Delivery Support

Site location: OST Corporate Office, Riverside, CA 92504

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Flexible schedule
• On-the-job training
• Paid time off

People with a criminal record are encouraged to apply

Ability to Commute:

• Riverside, CA 92504 (Required)

Work Location: In person