PT/FT Service Access Coordinator - LGBTQ+ Community

Are you passionate about making a meaningful impact in the lives of the LGBTQA+ and HIV/AIDS communities? Do you believe in the importance of supporting compassionate, affirming mental health and substance abuse treatment? If you're driven to support personal transformation and healing with a commitment to meeting clients where they are, this opportunity at Persad could be your next step. Join us in creating a safe, welcoming space where every client feels seen and supported—together, let’s increase access to care that truly makes a difference.

Why Choose a Career with Persad?

Joining the team at Persad Center means joining a legacy of providing high-quality mental health therapy services to the LGBTQ+ community for over 50 years. At Persad, we believe in Accessibility, Dignity, and Representation, and we work tirelessly to provide services that celebrate and elevate the diversity of our community. Our commitment to these core values means that we care deeply about our clients and their wellbeing. Persad is proud to offer a comprehensive benefits package that includes 80% company paid healthcare and a total of approximately 10k in annual company paid benefits.

Our team is made up of caring and compassionate professional therapists and staff who believe that community service and providing balanced wellness and care is essential for building a better city, a better region, and a better world. Join us in our mission to support the mental health and well-being of the LGBTQ+ community and be part of a team that truly cares.

Choose a career with Persad and make a meaningful difference in the lives of our clients.

Organization Overview:

Persad Center provides a diverse range of mental health, behavioral health, substance abuse support, education and family support services to LGBTQA+ individuals, families and people living with HIV/AIDS. Founded in 1972, Persad is the second oldest LGBTQ+ mental health organization of its kind in the U.S.

Scope of Work:

Part time Mon-Wed (under 32 hours) or Full time (40 Hours)

Persad Center is seeking a Service Access Coordinator to serve as the first point of contact for individuals seeking services. This role is ideal for candidates with call center, patient access, scheduling, or insurance verification experience who thrive in a fast-paced, high-call-volume environment.

You will play a key role in helping individuals access care by handling inbound calls, verifying insurance, conducting eligibility screenings, and coordinating intake services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage a high volume of inbound and outbound calls with professionalism and efficiency
• Conduct initial client screenings and gather accurate demographic and service-related information
• Perform real-time insurance verification and eligibility checks (Medicaid, Medicare, and commercial plans)
• Determine service eligibility and appropriate program placement based on client needs
• Schedule intake appointments aligned with provider availability
• Accurately document all interactions in the EHR (Qualifacts/InSync or similar)
• Ensure all required intake documentation is collected (insurance, ID, etc.)
• Provide clear, compassionate communication while navigating sensitive situations
• Collaborate with clinical, billing, and administrative teams to support seamless client access

Required/Strongly Preferred:

• Must have access to reliable transportation, a valid PA driver’s license, and a driving record that will be supported by Persad’s liability insurance provider.
• 1–3+ years of call center, patient access, front desk, or intake coordination experience
• Experience with insurance verification, eligibility checks, or benefits coordination
• Strong phone presence with the ability to manage high call volumes
• Excellent multitasking and data entry accuracy
• Experience working with underserved communities.
• Proficient with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Appropriate FBI, PA, and Act 33/34 clearances.

Additional Qualifications:

• Experience in healthcare, behavioral health, or human services
• Familiarity with EHR systems (Qualifacts preferred)
• Knowledge of Medicaid, Medicare, and commercial insurance processes
• Ability to handle sensitive conversations with professionalism and empathy
• Strong organizational and documentation skills
• Can maintain confidentiality to HIPAA compliant standards.

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Comprehensive Benefits and Total Rewards Package:

Persad is proud to offer a comprehensive benefits package for full time employees that includes 80% company paid healthcare and a total of approximately 10k in annual company paid benefits.

• Medical plan with 80% company paid. Low monthly rates for dental & vision plans.
• Employer paid life insurance, short term disability, and long term disability
• 10 Paid Time Off (PTO) Days within your first year of employment.
• 12 Sick Days
• 9 Paid Holidays
• 403(b) retirement plan with match after 1 year
• Professional Development Training Opportunities

How to Apply: Candidates can apply via Indeed.com

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Persad Center is an Equal Employment Opportunity (EEO) employer. We serve a diverse population and want our agency to reflect that same diversity. We pride ourselves on building a team of individuals who bring their best with them every day – because without that, we couldn’t make such a large and lasting impact on the people that we serve. We encourage all interested individuals who share in this belief to feel welcome in applying for a career with us.

An open and equitable personnel system will be established and maintained. Personnel policies, procedures, and practices will be designed to prohibit discrimination on the basis of race (to include hair type, hair texture, or hair style), color, religious creed (to include all aspects of religious observances and practice, as well as belief), disability, ancestry, national origin, age (40 and over), or sex (to include pregnancy status, childbirth status, breastfeeding status, sex assigned at birth, gender identity or expression, affectional or sexual orientation, and differences in sex), and retaliation.

Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.

Information contained in this Job Position represents the standard method of accomplishing the duties of this position. The preceding Essential Duties and responsibilities are not intended to be an exhaustive list of tasks and functions for this position. Other tasks and functions may be assigned as needed to fulfill the mission of the organization. Reasonable accommodation may be considered as required and/or requested.

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• Do you have appropriate FBI, PA Act 33/34 fingerprint clearances

Experience:

• call center, patient access, front desk, or intake: 2 years (Required)

Ability to Commute:

• Pittsburgh, PA 15201 (Required)

Work Location: In person