Public Safety Dispatcher

Overview

Join our dynamic Public Safety Dispatch team and become the vital link connecting emergency responders, law enforcement, medical personnel, and the community. As a Public Safety Dispatcher, you will be the first point of contact during critical incidents, providing essential communication, coordination, and support to ensure public safety. This role offers an energetic environment where your quick thinking, clear communication, and problem-solving skills make a real difference every day. If you thrive in fast-paced settings and are passionate about public service, this is your opportunity to contribute to a safer community.

This is a unique opportunity for stable, long-term work with Glacier National Park. This position is currently only open to permanent residents who live within an 80-mile commuting radius of Glacier National Park, MT. The position is a permanent, career-seasonal position - with up to 4 months off in the winter. Starting salary for this career-ladder position is dependent on experience (approximately $21-$31 per hour).

Responsibilities

• Answer multi-line phone systems promptly and professionally, demonstrating excellent phone etiquette and communication skills.
• Receive emergency and non-emergency calls, accurately assessing situations through phone triage and providing appropriate guidance or dispatch instructions.
• Utilize GPS and GIS (Geographic Information Systems) tools to determine precise locations for emergency response units.
• Dispatch law enforcement officers, emergency medical technicians (EMTs), fire services, or security personnel efficiently based on priority and location data.
• Maintain detailed records of all communications through data entry, transcription, and incident logging with high accuracy.
• Coordinate with first responders by providing critical information such as medical terminology, incident details, and scene descriptions.
• Manage conflict situations with professionalism while applying negotiation and conflict management skills to de-escalate tense interactions.

Qualifications

• Prior EMT experience or background in emergency medical services is highly desirable.
• Strong analysis skills to evaluate incoming information quickly and accurately.
• Familiarity with law enforcement procedures, security protocols, and first aid principles.
• Experience using GIS systems, GPS technology, and multi-line phone systems in a dispatch environment.
• Excellent typing speed combined with strong attention to detail for data entry and transcription tasks.
• Knowledge of medical terminology relevant to emergency response scenarios.
• Demonstrated ability to handle high-pressure situations with calmness and professionalism.
• Exceptional communication skills with the ability to convey information clearly and effectively across diverse audiences. This role is paid and offers an engaging opportunity to serve your community while developing valuable skills in public safety operations. If you’re motivated by making a positive impact through energetic teamwork and precise communication, we encourage you to apply!

Pay: $21.00 - $32.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Dependent health insurance coverage
• Flexible spending account
• Health insurance
• Health savings account
• On-the-job training
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person