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Public Safety Dispatcher
Summary
Career-Seasonal appointments are permanent positions and include the same benefits as Career appointments, but do not provide work on a year-round basis. For these vacancies, one position will work from mid-March through late December. The other position will work late December through early October. These positions will be in a non-pay status for the remainder of the year.
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This job is open to
The public
Clarification from the agency
This position is being filled using the Alaska National Interest Lands Conservation Act (ANILCA) local hiring authority (16 USC 3198). Any U.S. Citizen who has acquired special knowledge or expertise regarding the natural or cultural resources of Denali National Park and Preserve, by reason of having either lived or worked in or near the unit may apply. See Qualifications section for eligibility requirements.
Duties
This is an excepted service appointment, that confers competitive status after two years and upon meeting all performance and OPM qualification requirements.
This position is located in Denali National Park and Preserve in the Visitor and Resource Protection Division.
Duties include but are not limited to the following:
- Performs dispatch and call-taking services for a wide variety of complex public safety-related incidents and operations. As an advanced senior dispatcher serving in a complex dispatch environment, provides training to lower-graded and/or new dispatchers and informs them on proper procedures as required.
- Operates a multi-frequency radio console for multi-units and areas. Prioritizes radio traffic and related communications. Serves as primary point of contact for Law Enforcement and other public safety responders. Provides training to new employees.
- Accesses, analyzes, and utilizes information from a variety of national, state, or local law enforcement-related computer databases/systems/networks. As an advanced senior dispatcher, works with dispatchers, technicians, and others on troubleshooting computer network outages that do not respond to standard solutions. At the higher grade levels, provides technical guidance, orientation, and training to new employees or lower-level dispatchers.
- Assists law enforcement officers with investigations and court document preparation.
- Performs records management duties including maintenance of incident logs, data-entry, quality control, and preparation of statistical reports.
At the GS-2151-06 level, the duties are designed to prepare the selectee for higher-level assignments, and as such the selectee will receive detailed instructions and specific deadlines, will have examples to follow, and work will be subject to review while in progress.
At the GS-2151-07 level, the duties are designed to prepare the selectee for the highest-level assignments. Selectee will be expected to work more independently while still receiving instructions and specific deadlines. Selectee's work will be subject to review at a decreased interval.
At the GS-2151-08 level, the selectee is expected to work independently with minimal instruction and review. The selectee is expected to train others and take initiative on projects.
Duties will be developmental in nature when filled below the full performance level. Promotion to the full performance level is neither guaranteed nor implied and will be based solely on your ability to satisfactorily perform the work of the position, existing work at the higher grade level, and recommendation by the position's supervisor.
Hourly Rate Pay Range by Grade:
GS-06 steps 1 to 10: $24.60 to $31.98 per hour + COLA
GS-07 steps 1 to 10: $27.34 to $35.54 per hour + COLA
GS-08 steps 1 to 10: $30.28 to $39.36 per hour + COLA
Cost of Living Allowance (COLA) for this duty station is 3%
Please visit find a park for additional park information.
Requirements
Conditions of employment
U.S. Citizenship required.
Appointment subject to background investigation and favorable adjudication.
Meet Selective Service Registration Act requirement for males.
Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
You will be required to submit to a drug test and receive a negative drug test result prior to appointment. In addition, this position is subject to random testing for illegal drug use.
- Position designated essential; selectee may be required to work during emergencies.
All public safety dispatch personnel must have access to the Alaska Public Safety Information Network (APSIN) and National Crime Information Center (NCIC) systems to perform job duties. Therefore, must not have been convicted of a misdemeanor or felony.
Familiarity with basic computer operating systems and ability to type at least 40 words per minute.
Eligible for conversion to competitive service after two years and upon meeting all requirements.
You may be required to work on-call, evenings, weekends, holidays, overtime and shift work.
Applicants must be at least (1) 18 years old or (2) at least 16 years old and: (a) Have graduated from high school or been awarded a certificate equivalent to graduating from high school; or (b) Have completed a formal vocational training program; or (c) Have received a statement from school authorities agreeing with their preference for employment rather than continuing their education; or (d) Be currently enrolled in a secondary school and either work only during school vacation periods or work part-time during the school year under a formal student employment program.
*Additional Requirements located under qualifications*
Qualifications
Requirements Continued...
As a condition of employment for accepting this position, you will be required to serve a 2-year trial period during which your fitness and whether your continued employment advances the public interest will be evaluated.
This trial period is an extension of the appointment process and therefore requires the agency to determine if continued employment would advance the public interest, meet the organization goals and mission of the agency, and/or otherwise promote the efficiency of the service. In determining if your employment advances the public interest, the agency will consider:
- your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
All qualifications must be met by the closing date of this announcement 05/20/2026 unless otherwise stated in this vacancy announcement.
SELECTIVE FACTORS:
This position performs as a Dispatcher providing public safety dispatch operation in a complex environment and must be able to obtain and maintain access for both the Alaska Public Safety Information Network (APSIN) and National Crime Information Computer (NCIC) systems, both of which require that the incumbent cannot have been convicted of a felony or a misdemeanor.
-AND-
This position requires a typing proficiency of at least 40 words per minute. You must self-certify your ability to type at least 40 words per minute during the application process. Candidates that do not meet this requirement by close of this announcement will receive no further consideration for this position. If after certification of typing skills, it is determined the incumbent does not have or maintains at least a proficiency of 40 words per minute or higher, the incumbent may be removed for a failure to maintain a condition of employment. Also, please list your typing speed in your resume.
-AND-
ELIGIBILITY REQUIREMENTS:
Special knowledge or expertise concerning the park's or preserve's natural and/or cultural resources and the management thereof is required. Local knowledge of the resources and the typical conditions that affect the work to be accomplished will be applied in the performance of duties.
-AND-
To be eligible your resume must clearly show periods of time having lived or worked in or near the area of consideration. The area of consideration can be found in the below paragraph:
Areas considered "near" Denali National Park and Preserve include only: Anderson, Cantwell, Chulitna, Clear, Curry, Denali Park, Ferry, Healy, Kantishna, Lake Minchumina, McKinley Village, Nenana, Nikolai, Petersville, Talkeetna, Tanana, Telida, and Trapper Creek.
-ALSO-
The following are the competencies identified for this position. Applicants are not required to address these competencies in a separate document but are encouraged to include in their resumes experience related to these competencies:
- Knowledge of basic law enforcement, fire, and emergency medical care and resource operation.
- Ability to use or learn complex computer systems and equipment and to use public safety dispatching equipment.
- Ability to maintain and safeguard confidential information and files.
- Specialized knowledge of Alaska in relation to the park you lived near or in.
- GS-07 position: Ability to perform public safety dispatching duties.
- GS-08 position: Ability to perform public safety dispatching duties, train others performing public safety dispatching, work independently, and take initiate on projects relating to public safety dispatching, and emergency services.
Education
There is no substitution of education for the required special knowledge or expertise concerning the park's or preserve's natural and/or cultural resources and the management thereof as outlined in this announcement.
Additional information
A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected. The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay.
This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate.
Government housing may be available for this position.
Alaska currently does not have a state income tax.
Travel, transportation, and relocation expenses will be paid if the person selected for the position is outside more than 50 miles from the Denali Park, AK duty station and is otherwise eligible for reimbursement of relocation expenses under the Federal Travel Regulations.
Physical Demands: Incumbent must function efficiently in a confined space for extended periods with no breaks and no opportunity to leave the confines of the Communications Center. The dispatcher is considered an "essential employee," meaning he/she is required to work most holidays, report for duty during adverse weather conditions, and be expected to work for long hours exceeding normally scheduled shifts in case of emergencies. Position is sedentary with high amounts of stress. Incumbent is subject to shift work, rotating shift work, and uncommon tours of duty. Work requires use of the voice in vocal communications for periods of hours at a time. Voice must be clear, audible, and tone effective with words plainly spoken and understandable. Incumbent must be able to hear clearly and discern a variety of audible communications and signals simultaneously. Incumbent must be able to read critical information from multiple sources, including computer screen, fax, and written log quickly and accurately. The work is of an emergency nature and is emotionally stressful. Incumbent must possess manual dexterity sufficient to operate computer terminals/keyboards and related equipment and to maintain written logs.
Work involves occasional lifting of boxes and supplies up to weights of 50 pounds.
Working Conditions: The work is normally performed in a well-lighted and temperature-controlled room. Noise levels are routinely high due to electronic equipment, telephones, radios, and other discussions ongoing in the performance of duties. The setting is typically confined and secure, and entrance and egress is controlled.
During the training period and/or on other occasions, the incumbent will be assigned to accompany field law enforcement personnel in patrol vehicles to learn or gain a more detailed familiarization with agency field operating procedures and jurisdictional boundaries.
Incumbent may not leave the center unless relieved by another qualified dispatcher.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents, responses to the questions in the assessment). If your application package does not clearly reflect having lived / worked within the area of consideration, does not clearly reflect special knowledge of the natural and/or cultural resources of the park or preserve, or if you fail to submit all required documentation, you will be rated 'ineligible' or 'not qualified'.
Resumes must not exceed two single-sided pages and resumes longer than two pages will not be accepted. You may only submit one resume. Only the document submitted as the "Resume" under the Documents section will be used to determine your qualifications/eligibility and for rating purposes. In the event you submit more than one resume, only the latest submission will be reviewed.
Required Documents
The following documents are required and must be submitted by 11:59 PM (EST) on 05/20/2026:
- Resume which includes a list of all significant jobs held and duties performed, dates specified in month and year format, and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated. If military or civilian, please include your rank and/or grade. Resumes must not exceed two single-sided pages and resumes longer than two pages will not be accepted. The minimum font size is 10-point for all body text. Headers may be slightly larger but must remain legible. All resumes must maintain a minimum 0.5-inch margins on all sides to ensure readability and prevent excessive content compression. Including supplemental pages or attachments disguised as resume extensions are prohibited and will not be reviewed to determine your eligibility/qualifications.
- Complete All Required Assessments.
- To be eligible, your application package must clearly show periods of time having lived or worked in or near the areas of consideration as described in the Qualifications section of this announcement.
- Other Supporting Documents, if applicable, such as:
- Veterans Preference Documentation:
- If you are a Discharged, Non-Disabled Veteran, you must submit a copy of your DD-214 showing character of discharge (Member 4 copy), or other Documentation of Service and Separation under Honorable Conditions, as listed on the SF15. If you don't have your DD-214, you may request it after discharge from the National Archives.
- If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation.
- If you are a Disabled Veteran, Purple Heart Recipient, or Mother or Spouse of a Disabled or Deceased Veteran, you must submit all additional proof required by the SF15, and if applicable, a completed SF15. You may request a copy of your Department of Veterans Affairs letter from www.ebenefits.va.gov or call 1-800-827-1000 to establish proof of disability.
- Veterans Preference Documentation:
Self-certify whether you meet the Selective Factor during the application process.
Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.
Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.
How to Apply
There are multiple options for applying to this position, please see application options and instructions below:
To apply online: You must submit the documentation specified in the Required Documents section below. To receive consideration, the complete application package must be submitted by 11:59 PM (EST) on 05/20/2026. You must provide documentation to support your eligibility claim.
Select Apply. If you are not logged in, you will be prompted to login or create an account.
- Prompted to Start the Application Process by selecting "Start Application."
- Click here for USAJobs Help with "How to create an application"
- To PREVIEW the application questionnaire, select the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12951996
- Select or add the resume you want to use for this application. Click here on how to build a resume in USAJOBS.
- Select documents you want included in this application.
- Review package to acknowledge your documents were reviewed.
- Select if you want to include your demographic information.
- After reading and certifying the application is true and submitted in good faith, select "Continue to Agency Site."
- Follow onscreen prompts and instructions to complete your application.
- Add the supporting documents by indexing your documents with the dropdown.
- Upload any missing required documents or optional documents.
- Review and Submit Application.
- While logged in, you can check the status of your application by selecting "+" next to the job title for this position.
- You can review or revise your application at any point during the open period of the announcement.
- To update an application, you should log into your USAJOBS account and select "+" next to the job title for this position. Select "Update Application" for this job.
- Note: When you click Update Application, you will be prompted to re-select your documents from USAJOBS. Documents submitted with the first application will no longer be associated with the applicant record. So, it is important that you select all documents you want to use in the re-application.
To apply via mail: Mailed applications must be postmarked by the closing date of the announcement. If applying via mail, you must include answers to the Application Questionnaire. The Application Questionnaire can be accessed via the link in the instructions above. If your application is postmarked by the closing date, it must be received in a sealed envelope no later than seven calendar days after the closing date. The seven-day waiting period may be extended if weather delays mail delivery.
Applications may be mailed to:
National Park Service
Alaska Regional Office
Attn: Human Resources
240 W. 5th Ave.
Anchorage, AK 99501
Applications must include the vacancy announcement number. If you are applying to multiple vacancy announcements, you must submit a separate application for each vacancy.
Agency contact information
240 W 5th Avenue
Anchorage, AK 99501
US
Next steps
If your name is referred to the hiring official, you may be contacted directly for a possible interview. You will be notified of the status of your Application Package at the time candidates are referred for consideration, and when the selection process is complete.
Overview
An additional 3% cost of living allowance (COLA) will be added to the salary above. Pay is subject to annual review and adjustment.
- 2151 Dispatching
- Credentialing
- Suitability/Fitness
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