Public Service Officer

Summary

The City of Lancaster is seeking a professional, detail-oriented, and service-driven individual to serve as Public Service Officer in the Police Department. This position plays an important role in supporting investigations, records management, public contact, and administrative operations within the Criminal Investigations Division. The Public Service Officer helps maintain state computer systems, manage sensitive records, assist citizens, support investigative staff, and prepare documentation that is critical to daily law enforcement operations.

This role is ideal for someone who can communicate effectively, stay organized, handle confidential information with care, and work comfortably in a fast-paced environment that involves both office-based work and field-related support.

At the City of Lancaster, we serve with PRIDE through Productivity, Resourcefulness, Integrity, Dedication, and Excellence. We are looking for a candidate who reflects these values by providing outstanding customer service, maintaining accuracy and professionalism, adapting to changing priorities, and supporting the Police Department with accountability and respect.

This is an opportunity to serve the community in a role that supports both citizens and law enforcement operations. As a Public Service Officer, you will help connect people with services, support investigative processes, maintain critical records, and contribute to the professional operation of the Police Department.

We are looking for someone who reflects our PRIDE values:

• Productivity by staying organized, managing records accurately, and responding to requests in a timely manner
• Resourcefulness by solving problems, adapting to changing priorities, and supporting a variety of administrative and investigative functions
• Integrity by handling confidential information responsibly and maintaining professionalism in all interactions
• Dedication by providing quality service to the public, victims, and internal staff with patience and respect
• Excellence by producing accurate documentation, supporting investigations thoroughly, and contributing to a high-performing team

Essential Duties and Responsibilities

• Provides premier customer service to internal and external customers by responding to requests in a timely and professional manner
• Operates the TCIC/NCIC/TLETS computer systems
• Maintains records, alarm permits, vacation house checks, log book coordination, and general office duties
• Conducts investigations by contacting victims, gathering evidence such as photographs and witness/victim statements, producing affidavits for defendant arrest, filing cases with the District Attorney’s office, and initiating field investigations of city code violations
• Provides crime scene support and traffic direction/control during investigations and coordinates with other agencies in joint investigations
• Prepares documents and reports by gathering information and evidence, completing forms, and typing affidavits, warrants, and base reports for supervisor approval
• Provides information and referrals to crime victims regarding available support services
• Prepares offense and incident reports and testifies in court if necessary
• Drives to and from court to pick up and drop off paperwork
• Registers sex offenders
• Processes citizen fingerprints
• Assists with e-filing to the District Attorney’s office and supports property technician duties as needed
• Retrieves in-car video, body camera video, and 911 calls and makes them available for upload
• Uploads evidence to the District Attorney submission website
• Identifies and resolves assigned CID issues in a timely manner
• Writes detailed incident, investigation, activity, and related reports
• Investigates causes and results of accidents
• Performs other related duties as assigned

Education and/or Experience

• High school diploma or GED required
• Associate’s degree, diploma, or equivalent from a college, technical, business, vocational, or correspondence school preferred
• At least one (1) year of related experience is required

Certificates, Licenses, Registrations

• Valid Texas Driver’s License with good driving record required
• Police officer certification is not required for this position