Public Services Assistant

Do you love helping people and thrive in a dynamic, community-focused environment? The West Lafayette Public Library is seeking a friendly, detail-oriented Public Services Assistant to help our patrons access information, resources, and entertainment at their local library.

In this role, you’ll provide welcoming customer service, assisting patrons with everything from checking out books and materials to navigating our public computers, printers, and fax machines. Public Services Assistants are our experts at helping people discover all the Library has to offer.

If you enjoy interacting with people, solving problems, and keeping things running smoothly, we’d love to have you on our team!

16 scheduled hours include evenings and weekends, with a preferred schedule of Mondays 5:00-8:00, Thursday 3:00-8:00, and Saturdays 10:00-6:00.

Responsibilities:
✔ Provide welcoming and helpful assistance to all library visitors

✔ Answer phone calls and respond to patron inquiries

✔ Manage circulation tasks, including check-ins, check-outs, and hold requests

✔ Assist patrons with public computers, printers, and fax machines.

✔ Create and maintain displays to promote library services and collections

✔ Support day-to-day library operations to ensure a seamless experience

✔ Shelve books, magazines, DVDs, and other Library materials.

Qualifications:

Proven experience in a customer service role.

Proficiency in Google Suite applications (Docs, Sheets, Drive).

Strong organizational skills, attention to detail; Ability to work independently and set priorities while handling multiple responsibilities simultaneously; creative problem-solving, adaptability.

Attention to detail with strong proofreading abilities to ensure high-quality work.

Work in an office setting, using standard office equipment; ability to carry up to 20 pounds; reach, climb, and push carts weighing up to 100 pounds

Bilingualism/multilingualism preferred.

Benefits:

Free parking, holiday pay

Job Type: Part-time

Pay: $14.00 per hour

Application Question(s):

• What most interests you about working at the West Lafayette Public Library?

Work Location: In person