Public Services Assistant - White Center and Greenbridge - 40 Hours

JOB
Job Number: 2026-00035King County Library System (KCLS) is seeking a motivated and skilled Public Services Assistant (PSA) to provide service in the White Center and Greenbridge Libraries. The Public Services Assistant (PSA) assists patrons with information about library materials, equipment, programs, and services in order to help them succeed through ideas, interaction, and information. This position provides assistance in person, online, and over the phone. The PSA also works in library material circulation and materials handling. The PSA regularly assists patrons in using computers and printers and works to ensure that library technology is functioning. The PSA also addresses patron behavior issues in the library. PSAs may need to directly de-escalate and resolve disputes, enforce the Patron Code of Conduct, and handle challenging situations with patrons. Successful candidates will build and maintain positive relationships with coworkers and patrons, addressing service, circulation, and technology issues with strong customer service skills and sound critical thinking. Ideal candidates will have direct customer service experience, model and champion Intellectual Freedom, and work confidently and respectfully with diverse communities, staff members, and security to help resolve potential issues.Required: Applicants must attach a current resume and cover letter that addresses relevant work experience, education, and training as it relates to this position.Schedule: Tuesday, 12:30pm-8:15pm at the Greenbridge libraryWednesday, 12:30pm-8:15pm at the Greenbridge libraryThursday, 9:45am-6:15pm at the White Center libraryFriday, 9:45am-6:15pm at the White Center librarySaturday, 10:45am-6:15pm at the White Center libraryAbout King County Library System (KCLS): KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge-sharing center for over 1.5 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs.Approximately 1,000 engaged and passionate staff provide service in 50 community library locations and patron engagement using direct outreach, programs, and virtual assistance. Our service area includes cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle. From a 2021-2022 comprehensive Diversity, Equity, and Inclusion (DEI) Assessment Demographics and Language Report, of the more than 1.5 million residents who live within the KCLS service area, almost half identify as Black, Indigenous, or People of Color (BIPOC).Moreover, roughly one-third of the KCLS community speaks a language other than English as their first language.The King County Library System values the diverse perspectives, lived experiences, and cultures of all qualified individuals. We seek applicants that reflect the diversity of the communities we serve and encourage individuals of all backgrounds to apply, including BIPOC (Black, Indigenous, and other people of color), immigrants, refugees, women, LGBTQIA+, individuals with disabilities, veterans, etc. KCLS welcomes reasonable accommodations for persons with disabilities as an opportunity to assist qualified individuals in participating in the job application or interview process and/or performing the essential functions of the position upon hire. Need an accommodation to apply or interview? Call (425) 369-3224 or email employment@kcls.org. KCLS ensures equal opportunities and consideration for all job applicants, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.KCLS does not tolerate discrimination or harassment during any stage of employment, including in recruiting, hiring, promotion, termination, leave of absence, compensation, or training.

EXAMPLE OF DUTIES
Essential DutiesThe items listed in this section are the key duties and responsibilities for this job and do not represent an exhaustive list. Our organization is dynamic and therefore duties may change based on business necessity; however, any new duties will remain within the scope of the job.Provides information and readers’ advisory assistance in person, online, and over the phone.Facilitates patron use of library collections through reference interviews, literature, electronic searches, and instruction in the use of catalogs, paper and electronic resources. Educates, trains, and assists patrons with library technology, equipment and resources. Troubleshoots basic technology issues and reports equipment repair needs and non-routine maintenance, as necessary. Assists patrons and staff with full range of circulation duties, including check-in/check-out, use of materials handling equipment, shelving materials, locating materials at different locations, and patron account problem resolution.Supports patrons and system staff with scheduling and using the library facility, including meeting and study rooms.Upholds the principle of intellectual freedom. Responds to related inquiries and refers challenges as appropriate.Resolves patron incidents, concerns and conflicts ensuring the Code of Conduct is followed or redirects as appropriate.Promotes and displays materials, services, and programs.Assists with delivery, preparation and staffing support of library programs and outreach.Performs daily cash handling and register functions, and associated reconciliation and deposits.Secondary DutiesAttends and actively participates on internal committees.Provides mentoring and training for staff in areas of expertise.Performs duties of lower classifications as needed.Performs other related duties as assigned.Core CompetenciesEach KCLS position has job-specific competencies. These competencies describe characteristics needed for optimum performance in the position. In addition, there are organizational competencies applicable to all positions at KCLS that encompass the culture and set expectations for how work is performed.Organizational CompetenciesValuing DiversityManages relationships with all kinds and classes of people inclusively and equitably. Respects, values, and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole. Seeks opportunities to learn about differences.Customer FocusPrimarily focused on customer needs. Able to deliver high-quality, value-added services. Constantly strives to find new ways to increase customer satisfaction and understanding, foster equitable services, and forge meaningful connections.Ethics, Values and JudgementExercises best judgment, trustworthiness, and professional standards of conduct. Consistently demonstrates organization’s values, moral principles, and accountability in behavior, character, and action. Defends intellectual freedom and confidentiality.Professional and Technical KnowledgeDemonstrates proficiency in professional and technical skills and/or knowledge in position-related areas. Purposely keeps up with current developments and trends in areas of expertise, in order to better foster personal success and connections for others.Job-Specific CompetenciesApproachabilityListens more than they talk. Allows appropriate time for interactions. Purposely builds rapport, sets positive tone and exhibits confidence by body language and speech. Maintains boundaries.Dealing with AmbiguityCan shift gears comfortably. Can decide and act without the total picture and comfortably handle risk and uncertainty. Does not exhibit excessive need to control or track. Can ‘let go’ and move forward in uncertainty.Teamwork/CollaborationWorks cooperatively and productively with others to achieve goals and deliverables. Is aware of, utilizes and celebrate their own and team member’s strengths and differences.ComposureCalm and reflective. Self-possessed even in the face of provocation. Recognizes and manages stress appropriately, even during tough times.

SUPPLEMENTAL INFORMATION
Physical DemandsWhile performing the duties of this job, the employee will: Frequently stand and walk throughout work shift and occasionally will sit.Frequently reach out at chest level and occasionally reach up or down with hands and arms.Frequently use hands in conjunction with frequent finger use. Keyboarding. may be repetitive up to seldom.Rotate neck up to occasionally.Change tasks depending upon the shift.Require extensive close work, including use of a computer monitor.Occasionally bend, stoop, or twist at waist and squat or crouch.Frequently lift and carry up to 10 lbs. and seldom lift and carry up to 35 lbs.Seldom push or pull carts and wheeled equipment with light to moderate force.Work EnvironmentWork is performed in a typical library environment. Interactions with individuals that involve behavior issues may occur. Resources are available to assist with identifying solutions or actions. Work may occasionally be near moving mechanical parts or high speed automated systems. Incumbent must be available for a varied work schedule, including evenings and/or weekends, which may change periodically. Travel between assigned work locations may be required.