Puerto Rico Bilingual Care Coordinator (Per Diem) - Remote

About You

The Bilingual Care Coordinator is passionate about helping others, demonstrates strong technical proficiency, communicates effectively, and excels at multitasking while adapting quickly in a dynamic environment.

Position Summary

The Bilingual Care Coordinator supports patients and members in navigating the healthcare system with a professional, service-oriented approach. This role partners with nurses, providers, and operational teams to coordinate care, manage scheduling, and support patient communication across the care journey.

As a non-licensed role, the Care Coordinator provides non-clinical support, helps resolve barriers to care, and ensures a high-quality virtual experience by addressing inbound and outbound needs. All clinical questions or concerns are escalated to licensed staff in accordance with established workflows.

Candidates must be available for at least 2 weekend shifts per month and some holidays. Shifts may range from 4 to 12 hours (15–30 hours per week, based on business needs).

Candidates must also be able to complete a 4-week paid training period (full-time), Monday - Friday from 9:00 AM to 5:00 PM.

Responsibilities

• Provide non-clinical support to patients and members through virtual channels, including messaging, phone, and video, while delivering a high-quality service experience

• Support care coordination activities such as scheduling, follow-up outreach, resource connection, and resolving non-clinical barriers throughout the care journey

• Partner with nurses, providers, and operational teams to support inbound and outbound workflow needs and help ensure a seamless patient experience

• Recognize and escalate clinical concerns, symptom-related questions, urgent issues, or other needs requiring licensed staff in accordance with established workflows

• Troubleshoot real-time technology, access, or service issues that may affect the patient or member experience

• Support new workflows, operational initiatives, and other non-clinical duties as business needs evolve

Required Qualifications

• 2+ years of experience in a customer-facing, patient-facing, or healthcare support role

• Strong verbal and written communication skills

• Ability to type 45+ words per minute

• Demonstrates strong technical proficiency with the ability to quickly learn and navigate new systems and tools

• Comfortable using multiple technology platforms and systems simultaneously

• Ability to work in a fast-paced, changing environment

• Strong organizational skills and attention to detail

• Ability to recognize when an issue requires escalation

• Strong Critical Thinking Skills

• Demonstrates coachability by receiving and applying feedback constructively to improve performance

• Bilingual fluency in English and Spanish, both written and verbal

Preferred Qualifications

• Experience in healthcare support (e.g., care coordination, patient access, scheduling, customer service, or concierge support) across inpatient, outpatient, virtual, or contact center environments

• Training or experience as a Nursing Assistant, Medical Assistant, or similar healthcare support role

• Familiarity with medical terminology and the inpatient/outpatient healthcare ecosystem

Hourly Pay: $14 - $15/hour