QA Analyst

Senior QA Analyst Salesforce

Location: Chicago, IL (Hybrid)
Employment Type: Full-Time

Overview

A financial services organization based in Chicago, is seeking a Senior QA Analyst to support the quality assurance and testing of enterprise Salesforce solutions.

This role will focus on ensuring the reliability, stability, and scalability of Salesforce implementations, including Sales Cloud, Marketing Cloud, and integrated enterprise applications. The Senior QA Analyst will lead testing efforts across manual and automated frameworks, validate complex integrations, and support robust test data management practices.

The ideal candidate brings a strong quality engineering mindset, deep Salesforce testing experience, and hands-on expertise with automation frameworks and API testing.

Key Responsibilities Test Strategy & Execution

• Design and execute comprehensive test strategies, test plans, and test cases for Salesforce implementations.

• Perform functional, regression, integration, system, and user acceptance testing (UAT).

• Validate Salesforce configurations, customizations, workflows, flows, Apex logic, and third-party integrations.

• Support release cycles by executing smoke tests and production validation activities.

Test Automation

• Develop and maintain automated testing frameworks using tools such as Selenium or Playwright.

• Implement API automation testing using tools such as Postman, RestAssured, or similar technologies.

• Integrate automation testing into CI/CD workflows where applicable.

Salesforce Data Validation

• Validate backend data integrity using SOQL queries and API testing techniques.

• Manage test data creation, masking, and refresh strategies for multi-environment Salesforce testing.

• Ensure accurate validation of end-to-end workflows, data flows, and integrations across enterprise systems.

Defect Management & Agile Delivery

• Identify, document, and track defects using test management platforms such as Azure DevOps or Jira.

• Work closely with developers and product owners to resolve issues and ensure test coverage.

• Participate in Agile/Scrum ceremonies, including sprint planning and backlog refinement.

Quality Engineering & Process Improvement

• Improve QA processes, testing standards, and automation practices.

• Provide mentorship and guidance to junior QA team members.

• Contribute to improvements in test coverage, reporting, and overall QA maturity.

Qualifications Education

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience

Experience

• 6+ years of experience in software quality assurance

• 3+ years of experience testing Salesforce applications

• Experience testing Salesforce Sales Cloud and/or Marketing Cloud

Salesforce Testing Expertise

• Strong understanding of Salesforce platform architecture, including:

  • Standard and custom objects

  • Flows and workflows

  • Validation rules

  • Apex customizations

  • Platform integrations

• Experience testing multi-org Salesforce environments and complex integrations

Automation & Development Tools

Experience with:

• Test automation frameworks: Selenium, Playwright, or similar tools

• API testing: Postman, REST-based testing tools

• BDD frameworks: SpecFlow, Cucumber (preferred)

• Programming languages: Java, Python, or C# (for automation scripting)

Data & Testing Tools

• Experience with SOQL for data validation and troubleshooting

• Familiarity with Salesforce sandbox environments and release cycles

• Experience with test management and defect tracking tools such as Azure DevOps or Jira

• Strong understanding of test data management practices

Additional Skills

• Strong analytical and troubleshooting abilities

• Excellent communication and collaboration skills

• Ability to translate complex requirements into effective test scenarios

• Ability to work independently in fast-paced Agile environments

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