QA Analyst

Lakes Region EMS is an Advanced Life Support (ALS) ambulance service with both rural and urban service areas just northeast of the Twin Cities metropolitan area. We operate bases in Rush City, North Branch, and Lindstrom, Minnesota, as well as St. Croix Falls and Milltown, Wisconsin. Our team takes great pride in delivering exceptional, compassionate care to our communities. Our ambulances are staffed by highly trained Paramedics and EMTs equipped to manage traumatic injuries, sudden illnesses, and complex medical emergencies.

We are seeking a detail-oriented and Quality Assurance (QA) Analyst to join our team, with a strong focus on data integrity, analysis, and continuous improvement. In the QA Analyst role, you are responsible for the ongoing review and evaluation of patient care reports completed by Paramedic and EMT personnel. This role focuses on data analysis to identify opportunities for individual and system-wide improvement, support targeted education initiatives, and drive continuous quality improvement across the organization.

Primary Responsibilities

• Collaborate with members of the Clinical Department to evaluate and refine Key Performance Indicators (KPIs) for quality assurance.
• Lead the analysis of QA metrics, including chart reviews, raw data analysis, and trend identification.
• Provide timely and constructive feedback to ambulance personnel regarding clinical performance.
• Assist in identifying training objectives and educational opportunities that align with the organization’s strategic goals.
• Ensure accurate collection, tracking, and documentation of QA-related data.
• Make recommendations to the Manager of Clinical Services and the Medical Director regarding quality improvement initiatives and individual performance improvement plans.

Secondary Responsibilities

• Assist, as needed, in the planning, development, coordination, and implementation of clinical programs.
• Utilize Power BI, Excel, or similar analytics tools to analyze clinical data.
• Develop reports and dashboards to effectively communicate findings to internal stakeholders.
• Assist the Education Department as needed.

Competencies

• Attention to detail with accuracy and thoroughness
• Integrity and ethics in maintaining trustworthiness, ethical judgments, and applications
• Analytical thinking to problem solve and analyze data
• Communication skills, both verbal and written
• Organization and time management
• Interpersonal skills for teamwork and collaboration within the department and cross-departmental
• Focus on continuous learning in areas of professional development and self-improvement
• Technical proficiency in software and regulatory knowledge

Lakes Region EMS is proud to support our employees by offering a robust benefits package for full-time employees. Our benefits include:

• Four employer-sponsored medical plans and a dental plan which Lakes contributes 75% of the premium, coverage is available for individuals and families
• HSA eligibility, with a generous employer contribution
• 401(K) eligible first of the month after 30 days of employment, with up to a 4% employer match
• Voluntary Vision, Life, Disability, and AFLAC benefits
• Lifestyle Account Benefits, Tuition Assistance, Continuing Education Reimbursement
• Opportunity for the annual Goal Share program
• Nine paid Holidays, Three Floating Holidays, and a generous PTO accrual
• Flexible scheduling