QA Analyst – RFI & Documentation (AI Products)

About the Role

We are building an AI-powered RFI (Request for Information) and Questionnaire Automation platform that helps companies respond accurately and consistently to customer, raw material and product , sustainability, compliance, and certification-related questionnaires.We are looking for a Quality Assurance professional with hands-on experience in customer queries and documentation management to support:

• Discovery of client document structures
• Verification of AI-generated RFI responses
• Identifying gaps, inconsistencies, and risks
• Training and improving AI models using real-world validation

This role sits at the intersection of QA, documentation, and AI-assisted workflows.

Key Responsibilities

1. Client Document Discovery & Structuring

• Analyze and understand client document repositories (policies, SOPs, manuals, certifications, reports, etc.)
• Identify how different companies organize and maintain documentation
• Classify documents based on relevance to RFIs, audits, compliance, and customer queries
• Support creation of structured AI-ready knowledge bases from unstructured documents

2. RFI & Questionnaire Validation (AI Output Review)

• Review AI-generated RFI / questionnaire responses for:
• Accuracy against source documents
• Completeness and relevance
• Consistency across responses
• Compliance and risk sensitivity
• Identify and flag incorrect, ambiguous, outdated, or potentially risky responses
• Suggest corrections or improvements based on domain understanding
• Act as a final human validation layer before responses are shared with customers

3. AI Training & Continuous Improvement

• Provide feedback loops to improve AI response quality
• Help label and tag data used for AI training
• Assist in defining validation rules and quality benchmarks for AI outputs
• Participate in testing new AI features and workflows

4. Quality Assurance & Process Support

• Define QA checklists for RFI responses and document usage
• Help standardize response format, language, tone, and structure across customers
• Help identify gaps in documentation coverage
• Collaborate with product, AI, and engineering teams to improve workflows

Required Skills & Experience

Must-Have

• 2+ years of experience in Quality Assurance or Quality Management roles, documentation, compliance, or customer query handling role
• Strong experience handling:
• Customer questionnaires / RFIs
• Internal documentation (policies, SOPs, manuals, certifications)
• Excellent attention to detail and analytical thinking
• Ability to validate content against source documents
• Comfortable working with structured and unstructured data
• Good written communication skills (English)

Preferred / Nice-to-Have

• Experience in:
• Certification bodies, audit firms, consulting, sustainability, compliance, or manufacturing companies
• ISO, ESG, sustainability, supply chain, or regulatory documentation
• Familiarity with AI tools or AI-assisted workflows
• Experience working with Excel, Google Drive, SharePoint, or document management systems
• Understanding of data privacy and confidentiality handling

Who Should Apply

This role is ideal for someone who:

• Has worked in QA/QM or operations teams answering customer or certification-related questions
• Knows how to navigate complex document structures
• Enjoys reviewing, validating, and improving content quality
• Wants to work closely with AI-driven products and shape how automation is built

What We Offer

• Fully remote role
• Opportunity to work on a cutting-edge AI product
• High ownership and direct impact on product quality
• Flexible work culture
• Exposure to AI, RAG systems, and automation platforms

Location: Kerala, India

Experience: 2+ Years

Work Mode: Remote

Employment Type: Full-time

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Internet reimbursement
• Provident Fund
• Work from home

Application Question(s):

• Do you have 2+ years of hands-on experience working with customer RFIs / questionnaires, audits, or certification-related documentation (policies, SOPs, manuals, compliance documents)?

Work Location: Remote