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QA Automation testing w/ Five9 and Salesforce platforms-1
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Job Type: Contract
Job Category: IT
Job Description
Role: QA Automation testing w/ Five9 and Salesforce platforms
Location: Hartford, CT
Contract
We are seeking a seasoned candidate with QA Automation hands-on experience testing Five9 and Salesforce platforms. The ideal candidate brings a strong automation background, deep familiarity with test management tools, and demonstrated success validating APIs and data integrations in Agile environments. Healthcare domain knowledge is preferred.
Key Responsibilities
- Platform Testing: Plan, design, and execute test strategies and test cases for Five9 (contact center, IVR/ACD configurations, call flows, CTI) and Salesforce (Sales/Service Cloud configurations, flows, Lightning components, integrations).
- Automation Development: Build and maintain automated test scripts using Selenium, Java, and JavaScript (or comparable tools/frameworks such as TestNG/JUnit, WebDriver, Cypress, or Playwright where applicable).
- API & Data Validation: Create and execute tests for REST/GraphQL APIs, webhooks, and data integrations; validate payloads, response codes, schemas, performance, and end-to-end data pipelines.
- Test Management: Utilize Rational Tool Suite, JIRA, RQM, and RTC to manage test plans, traceability, defect lifecycle, dashboards, and release readiness metrics.
- Agile Delivery: Participate in sprint ceremonies (planning, daily stand-ups, reviews, retrospectives); refine user stories and acceptance criteria; ensure Definition of Done includes comprehensive testing.
- Quality Documentation: Produce clear test artifacts including test strategy, test plans, test cases, traceability matrices, defect reports, and release sign-off documentation.
- Cross-Functional Collaboration: Partner with developers, admins, architects, product owners, and business stakeholders to clarify requirements, reproduce issues, assess risk, and drive resolution.
- Environment & Data Management: Configure test environments; create and manage test data; perform smoke/regression testing across environments (DEV/UAT/PRE-PROD/PROD).
- Continuous Improvement: Identify gaps and propose improvements for test coverage, tooling, CI/CD integration, and automation reliability and speed.
- Compliance & Best Practices: Adhere to organizational quality standards, security and data privacy practices, and change management controls.
Required Qualifications
- Minimum 5 years of QA Testing experience in enterprise environments.
- Hands-on testing experience with Five9 and Salesforce platforms.
- Automation expertise using Selenium, Java, and JavaScript (or similar tools).
- Experience with API testing and data integration validation (e.g., Postman, Newman, REST clients).
- Proficiency with Test Management tools: Rational Tool Suite, JIRA, RQM, RTC.
- Strong understanding of Agile principles and delivery practices (Scrum/Kanban).
- Based in Hartford, CT, and eligible for hire in the U.S.
- Excellent analytical skills, attention to detail, and written/verbal communication.
Core Skills
- Test strategy & planning, risk-based testing, traceability
- Functional, regression, integration, system, UAT support
- API contract testing, data validation, error handling
- Defect triage & root cause analysis
- Agile story refinement & acceptance criteria creation
- Clear documentation and stakeholder communication
Tools & Technologies
- Automation: Selenium WebDriver, Java, JavaScript (plus TestNG/JUnit/Cypress/Playwright as applicable)
- APIs/Data: Postman/Newman, JSON, REST/GraphQL, SQL basics for validation
- ALM/Test Management: Rational Tool Suite, JIRA, RQM, RTC
- Version Control/CI: Git, Jenkins/GitHub Actions/Azure DevOps (preferred)
- Platforms: Five9, Salesforce (Sales/Service Cloud, Lightning, integrations)
Preferred Qualifications
- Healthcare domain knowledge (payer/provider processes, claims, eligibility, HIPAA considerations).
- Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions, Azure DevOps) and integrating automated tests.
- Familiarity with Salesforce testing tools/frameworks (Apex test classes, Salesforce Inspector, Lightning testing strategies).
- Exposure to Five9 administrative/testing features (IVR scripting, routing, call recording/analytics, WFM/QM validations).
- Performance and reliability testing experience (e.g., JMeter, k6).
- Experience with test data management and environment provisioning.
- ISTQB or comparable testing certifications.
Required Skills
TESTING
UFT TESTING
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