QA Case Manager - Pre-Litigation

Why This Role Matters

The QA Case Manager plays a critical role in ensuring that pre-litigation cases are worked correctly, consistently, and in accordance with firm standards. This position exists to identify issues early, prevent downstream problems, and protect case value.

The QA Case Manager carries a reduced personal caseload and provides advisory quality assurance review to other case managers. The role does not include formal supervisory authority. Instead, it functions as a senior subject-matter expert who directs corrective action, resolves issues within scope, and escalates unresolved or systemic concerns to firm leadership.

This is a terminal SME role intended for an experienced personal injury case manager. Only candidates with 5 years plus of related experience will be considered.

$60,000

What You Will Do

Quality Assurance and File Review

• Perform ongoing QA review of active pre-litigation files
• Ensure compliance with firm SOPs, workflows, and documentation standards

Review files for:

• Medical records and billing completeness
• Lien identification, documentation, and tracking
• Clear medical chronologies and issue spotting
• Timely progression toward demand
• Complete and well-supported demand packages
• Identify risks, errors, and workflow breakdowns early
• Provide clear corrective direction to case managers
• Escalate unresolved or recurring quality issues to the COO

Caseload Management

• Manage a reduced personal caseload (approximately 20% fewer cases than standard Case Manager roles)
• Handle cases of equal or greater complexity
• Maintain firm standards for documentation, deadlines, and client communication

Workflow Oversight

• Monitor case progression across the pre-litigation team
• Reinforce consistent workflow execution
• Identify individual versus systemic issues
• Coordinate with intake, verifications, investigators, and attorneys as required

Partner Point of Contact (GDC Matters)

• Serve as the primary point of contact for partners on GDC-related matters
• Receive and triage partner inquiries arising in litigation
• Resolve issues within role scope
• Assign issues to the appropriate internal owner when outside the role scope
• Escalate unresolved or systemic issues to the COO

Coaching and Support

• Provide non-disciplinary guidance to case managers
• Serve as a resource on medical records, liens, demand preparation, and issue identification
• Support onboarding and development of case managers as needed

What We Are Looking For

• Extensive experience (5+ years) in plaintiff personal injury pre-litigation case management
• Advanced knowledge of medical records, billing, and lien issues
• Strong working knowledge of Neos (or similar case management systems)
• Close attention to detail and strong judgment
• Ability to provide direct, constructive feedback to peers
• Ability to operate in an advisory, non-supervisory role
• Organized, disciplined, and accountable

The Smith Law Center has fought for the seriously injured since 1949. For nearly 80 years, we have stood with individuals and families after life-changing accidents, securing justice in traumatic brain injury, catastrophic injury, medical malpractice, and other serious injury cases.

Why Join Us:

• Competitive salary with health, dental, vision, and 401(k) benefits
• Hybrid flexibility based on performance and experience
• Direct courtroom exposure and meaningful litigation experience
• Clear expectations tied to workflow efficiency and case progression
• A culture built on accountability, growth, and excellence in advocacy

Qualified applicants will be invited to complete a short Prevue assessment. This brief online survey helps us understand communication style and working approach to ensure the right fit for both the candidate and our team.