QA Instrumentation Technician - RJR

At Cross Company, we don’t just show up for work—we show up for a company we actually own. As a 100% employee-owned industrial technology leader, we provide specialized expertise in automation, hydraulics, precision measurement, and more that keeps the world’s manufacturers moving.

We operate on the principle of Servant Leadership: we hire smart, driven people and then get out of their way so they can do what they do best. When you join the Cross team, you aren't just an employee; you’re an owner-associate in a stable, transparent, and high-performance environment where your voice truly matters.

Job Summary:

Responsible for all repairs, calibrations, and corrective / preventive maintenance to electrical / electronic and mechanical test and measurement equipment essential to an industrial production environment.

Duties and Responsibilities:

• Perform procedures and work assignments in keeping with customers and Cross policy, safety and Good Manufacturing Practice standards
• Install, test, calibrate, and repair complex electronic and mechanical test and measurement equipment in a timely manner
• Coordinate and perform Instrument preventative maintenance
• Document repair and maintenance activity of equipment in the Cross database applications
• Be knowledgeable of the methods, practices and procedures for repair and calibration being performed
• Work from various vendor provided schematics
• Use electronic diagnostic equipment common to the discipline
• Document non-conformances and identify equipment trends
• Service as a back-up for other technicians
• Train and mentor less experienced techs in resolution of hardware and software issues
• Keep in good order all tools and equipment, practice good housekeeping
• Maintain a safety and customer service mindset at all times
• Will perform other duties as assigned by the Service Manager

Minimum Requirements/Qualifications:

• A.A.S. in Electronics Engineering Technology, Instrumentation, or Control Automation, or military equivalent preferred
• Three years’ electronics experience with electrical/electronic controls/instruments manufacturing equipment or process control systems
• Must be familiar with calibration and operation of pH meters, conductivity meters and gas analyzers.
• Must have the ability to troubleshoot and work in 120 volt circuits without supervision.
• Must be computer proficient in all Microsoft Office applications
• Must have a strong understanding of computer system peripherals and communication configurations
• Must demonstrate excellent customer service
• Must demonstrate self motivation, initiative, honesty, integrity, and attention to detail

Customer Relationship Management - communicate with customers to deliver better service

Methodical Approach - troubleshooting