QA Specialist (Mobile Crisis)

Village Behavioral Health (VBH) is a licensed behavioral health organization providing residential facilities for the ID/DD population and mobile crisis intervention services. Our mission is rooted in the belief that "it takes a village" to foster healing, stability, and recovery. We are dedicated to delivering high-quality, person-centered, trauma-informed care to our clients and residents.

Hybrid - In Office, Mobile Crisis

• 25% Travel

Salary Range: $63,500-$68,500 (DOE)

Position Summary
Village Behavioral Health is seeking a detail-oriented and knowledgeable Quality Assurance (QA) Specialist to support our Mobile Crisis Response (MCR) program. This role is responsible for ensuring clinical documentation meets all Medicaid, CARF, DBHDS, and agency compliance
standards. The ideal candidate has experience in behavioral health documentation, understands crisis services, and can identify compliance risks before they impact billing, audits, or service delivery. Candidates with QMHP or QMHP-Eligible status are strongly encouraged to apply.

Key Responsibilities

Clinical Documentation Review

• Review Mobile Crisis documentation for accuracy, completeness, and compliance
  
• Ensure documentation meets Medicaid, CARF, and DBHDS regulatory requirements
  
• Verify documentation supports medical necessity and appropriate service delivery
• Monitor timeliness of documentation (same-day / 24-hour requirements)
• Navigate EMR systems (e.g., Notable) to ensure accuracy and compliance

Quality Assurance & Compliance

• Audit assigned charts every 30 days to ensure full compliance
• Ensure all notes are corrected, signed, and locked by deadlines
• Identify documentation deficiencies and communicate required corrections
• Identify documentation deficiencies and communicate required corrections
• Maintain compliance to prevent audit findings, recoupments, and regulatory risks

Reporting & Tracking

• Complete weekly QA review report
• Maintain and update monthly audit trackers
• Identify trends in documentation errors and escalate concerns to leadership

Collaboration & Support

• Work closely with Clinical Supervisors, QMHP staff, and leadership
• Provide clear, timely feedback to staff regarding documentation concerns
• Provide clear, timely feedback to staff regarding documentation corrections
• Participate in QA meetings and trainings

Training & Continuous Improvement

• Assist in reinforcing QA standards and best practices
• Stay current on Medicaid, CARF, and DBHDS updates

Qualifications

Required

• 
  Bachelor's degree in human services, Psychology, Social Work, or related field
• Experience in behavioral health documentation or QA review
• Strong attention to detail and organizational skills
• Strong written and verbal communication skills

Preferred

• Experience in Mobile Crisis (MCR) or community-based services
• Familiarity with DBHDS, CARF, and Medicaid requirements
• QMHP or QMHP-Eligible strongly preferred
• Experience with EMR systems (Notable, Credible, or similar)
• Demonstrated ability to quickly learn new systems

Key Competencies

• Attention to Detail
• Critical Thinking & Problem Solving
• Time Management & Deadline Driven
• Communication & Team Collaboration
• Strong Technical Proficiency

Work Environment

Fast paced behavioral health setting with high-volume documentation review and strict deadlines.

Benefits

Village Behavioral Health offers a competitive salary along with opportunities for performance-based incentives, professional development, and flexible work arrangements based on role performance and organizational needs. Incentives are based on performance, compliance outcomes, and organizational goals.