QA Team Lead

QA Team Lead, Brave Bison Commerce

Who are we?

A world where complexity is the only constant demands a new breed of company. Brave Bison is a different beast: a media, marketing and technology company purpose built for the digital era.

Our universe is made up of award-winning business arms Brave Bison, Engage, SocialChain and MTM. And we’re underpinned by leading marketing training practice, MiniMBA, as well as our very own social-first media network who deliver monthly views in the billions for some of the biggest channels in sport and entertainment across YouTube, Snap, Meta and TikTok.

We’re a global collective who live and breathe digital, working with some of the boldest brands in the world to capitalise on the complexity that defines the modern marketing landscape.

Our mission

New platforms, new behaviours, new audiences, new trends, new technologies, new regulations—our clients’ worlds get more complex daily. Their agency partnerships shouldn’t. It’s our job to cut through the chaos, make the complex simple and navigate a clear path to growth for them.

That’s why we make it our mission to capitalise on complexity for our clients—across consultancy, capability and execution—by crafting dynamic digital solutions that outpace tomorrow’s challenges.

Our values

We’re a proudly diverse business comprised of deep specialists across media, marketing, training and technology. Although our skills, backgrounds and beliefs may differ, we are united by four core shared values:

• Bold Curiosity.

We run at change and challenge convention because we love to push the boundaries of what the world thinks is possible. We champion discovery, go deep into our clients’ worlds and are always hungry to learn more about them, our specialisms and each other.

• Connected Clarity.

We are focused in our collaboration — joining the right dots between our clients, our partners and our herd of experts to deliver agile solutions at speed and scale. We set a shared ambition from the outset, are transparent at every stage and always strive to make the complex simple.

• Positive Encouragement.

We want to make working with us the best part of someone’s day. We lift one other up, find the fun in the day to day and are committed to ensuring everyone belongs.

• Constant Impact.

We believe in outcomes over outputs. We’re goal orientated, results driven and data-led. We show up with passion every day. And we’re always honing our craft.

Brave Bison Commerce

With over 300 ecommerce projects and £2billion worth of transactions under our belt, we’ve designed and built hundreds of bespoke digital solutions for complex B2B, B2C, D2C and B2B2C companies.

Whether we’re modernising a monolith platform or building a fully composable solution, we ensure our clients are ready to meet customers anywhere – online, mobile, in-store or on social – unlocking a brave new world of possibility.

Your role

As the QA Team Lead, you will establish and lead the Quality Assurance function across the business. This includes defining the QA vision, building scalable processes, mentoring the QA team, and ensuring consistent, high-quality delivery of e-commerce solutions.

Because this role interacts with stakeholders across multiple countries and departments, we’re looking for someone easy-going, approachable, and highly effective in communication, able to collaborate smoothly with diverse teams and build strong relationships.

A major aspect of this role is advocating for QA, educating stakeholders on its value, and ensuring QA has a strong, respected presence in all project phases. You will enforce QA processes across existing and new projects, including early involvement during the pre-sales or discovery phases.

You will also be responsible for introducing AI-driven approaches to reduce QA effort, streamline workflows, and increase overall efficiency.

Key Responsibilities

• Establish and lead the QA practice within the organisation, defining the long-term QA strategy and vision.
• Communicate and demonstrate the value of QA to stakeholders, leadership, and cross-functional teams.
• Advocate for the QA team, ensuring QA has influence across all project stages.
• Review QA involvement, ways of working, and quality gates across all existing projects; recommend and implement improved, more efficient processes.
• Enforce robust QA processes for all new projects, starting from the pre-sales phase.
• Lead, mentor, and grow a team of QA engineers. Coordinate with teams on which trainings they should take, depending on the project needs.
• Ensure consistent testing standards across functional, regression, integration, and end-to-end testing.
• Implement and track QA KPIs (defect leakage, test coverage, release readiness, etc.).
• Identify opportunities to use AI tools to improve QA efficiency, ensuring responsible and effective adoption.
• Collaborate closely with Product, Development, and Delivery teams to embed quality throughout the SDLC.
• Participate in release planning, risk assessments, and quality gate approvals.

Required Skills & Experience

• 5+ years of experience in QA roles, with at least 2 years in a leadership or team lead position.
• Strong experience working in e-commerce environments with complex, high-traffic systems.
• Strong understanding of QA methodologies, test strategies, and agile delivery practices.
• Fluent English — essential for working in a multi-national organisation and collaborating with global teams.
• Easy-going, approachable, and excellent communication skills — able to collaborate effectively across diverse teams and cultures.
• Ability to clearly articulate QA value to both technical and non-technical stakeholders and clients.
• Strong analytical and problem-solving skills with excellent organisational abilities.
• Experience managing remote or international QA teams.
• Ability to introduce, implement, and scale the use of AI tools in QA, improving team efficiency and reducing manual effort.
• Knowledge of performance, load, or security testing is a plus.

Nice-to-Have

• Experience with API testing tools (Postman, REST Assured).
• Knowledge of cloud environments (AWS, Azure).
• ISTQB or equivalent certification.
• Experience evaluating or experimenting with modern AI tools for software testing and productivity.

What you’ll get

Our people make us who we are, so to make sure we attract and retain the best and brightest in the industry, we offer an attractive benefits package.

But not only that, we are the UK’s first carbon neutral agency (a status we have held since 2018), with a serious commitment to monitoring and reducing the impact our work has on the planet across three core sustainability pillars of Greenhouse Gases, Waste & Recycling and Sustainable Consumption.

Then there’s a whole host of benefits – from discounted gym memberships and free eye tests to an employee pension scheme and enhanced maternity, paternity, and adoption package. Here’s a snapshot of just some of the benefits we think you might also like:

• Dynamic working:To keep that work-life harmony in check, we're flexible on where and when you work
• Calm Subscription:Now more than ever, it’s important to mind your mind!
• 25 days annual leave:This increases to 27 days after three years with us, and then increases every subsequent year up to a max. of 30 days
• Christmas closure:No need to save holiday days for the Christmas closure period. It's on us!
• Birthdays off:One extra day to celebrate your big day
• Summer hours:Between June and Aug we finish at 15.00 every Friday.
• Online coaching and mental health support:Unlimited via OpenUp
• Remote Working:Work abroad for up to one month a year.
• Performance & Salary: Reviewed twice a year for everyone.

Finally, we’re proud and committed to being an equal opportunity workplace, providing equal opportunities for all and treating all existing employees and all job applicants in the same way, regardless of their age, disability, gender, gender reassignment, race, religion or belief, sexual orientation, pregnancy and maternity status and marital & civil partnership status.