QA/QC Inspector

Key Responsibilities:

1. Quality Assurance & Control:

• Develop, implement, and maintain QA/QC protocols for cleaning and hospitality services.
• Conduct regular quality inspections across all client sites to ensure compliance with service standards and contractual obligations.
• Create and update SOPs, work instructions, and checklists for cleaning and tea services.
• Lead root cause analysis for service deficiencies and recommend corrective/preventive actions.
• Maintain comprehensive QA/QC documentation and service audit reports.

2. Training & Development:

• Deliver British Institute of Cleaning Science (BICS)-based training to cleaning staff to standardize and uplift service delivery.
• Develop and conduct training modules for Tea Boys and Tea Girls, focusing on:
• Professional coffee/tea preparation techniques.
• Hospitality etiquette and customer service.
• Hygiene, safety, and personal grooming.
• Evaluate training effectiveness and staff competency through follow-up assessments and on-site evaluations.

3. Tender & Mobilization Support:

• Participate in site surveys and technical assessments for new tender opportunities.
• Provide expert inputs on:
• Required manpower and skillsets.
• Equipment and consumables specification.
• Cleaning methodologies and schedules.
• Assist in drafting operational plans, technical method statements, and QA/QC-related documentation for tender submissions.
• Support mobilization planning and service kick-off post-award.

4. Continuous Improvement & Compliance:

• Monitor KPI/SLA performance related to soft services and initiate improvement actions.
• Liaise with clients and internal stakeholders for feedback and service optimization.
• Ensure compliance with applicable health and safety regulations and hygiene standards.
• Benchmark services against industry standards and propose innovations for service enhancement.

Key Qualifications and Skills:

Education & Certifications:

• Diploma or Bachelor's Degree in Hospitality, Facility Management, or related field.
• Certified BICS Assessor/Trainer or relevant professional cleaning certification is preferred.
• Additional certification in Hospitality Service or Food Safety is an advantage.

Experience:

• Minimum 4–6 years of relevant experience in QA/QC within a facility management or soft services environment.
• Experience in training and developing cleaning and hospitality staff.
• Prior involvement in technical tender documentation and mobilization planning is a plus.

Skills:

• In-depth knowledge of cleaning standards, chemicals, and equipment.
• Strong training and presentation skills.
• Eye for detail and commitment to high standards.
• Good communication and interpersonal skills.
• Ability to write clear reports and technical documents.
• Strong organizational and time management abilities.
• Proficiency in MS Office (Word, Excel, PowerPoint).

Work Location: In person