Qualified Intellectual Disabilities Professional / Program Manager

Program Manager (IDD Services – Day & Residential Programs)

Global Resources & Supports
Washington, DC

Salary: $60,000 – $70,000 per year

About Us

Global Resources & Supports is committed to delivering high-quality, person-centered services to individuals with intellectual and developmental disabilities. We partner with the DC Department on Disability Services (DDS) to provide safe, supportive, and empowering Day and Residential programs that promote independence, dignity, and community inclusion.

Position Overview

We are seeking an experienced and driven Program Manager to oversee both our Day and Residential programs in Washington, DC. This leadership role is responsible for program operations, regulatory compliance, audit readiness, and staff performance.

The ideal candidate brings strong DDS knowledge, proven leadership experience, and the ability to manage audits, compliance, and multi-site program operations with confidence.

Key Responsibilities

Program Leadership

• Oversee daily operations of Day and Residential programs
• Ensure services are person-centered and aligned with Individual Support Plans (ISPs)
• Monitor program performance and implement improvements

Compliance & Audits

• Ensure full compliance with DC DDS/DDA and Medicaid waiver requirements
• Lead all internal and external audits (DDS, DCHA, Medicaid, etc.)
• Maintain audit readiness through routine chart reviews and compliance checks
• Develop and execute corrective action plans (CAPs)

Staff Management

• Supervise Program Coordinators, House Managers, and Direct Support Professionals (DSPs)
• Provide coaching, training, and performance management
• Promote a culture of accountability and high-quality care

Quality & Risk Management

• Oversee incident reporting, investigations, and follow-up
• Track trends and implement strategies to improve outcomes
• Ensure health, safety, and behavioral support protocols are followed

Operations & Administration

• Support program budgets, staffing, and resource allocation
• Monitor service utilization and documentation accuracy
• Collaborate with internal teams on program development and growth

Stakeholder Engagement

• Serve as a point of contact for families, guardians, and DDS representatives
• Participate in interdisciplinary team meetings and service planning

Qualifications

• Bachelor’s degree in Human Services, Social Work, Psychology, or related field (Master’s preferred)
• Must be QIDP/QDDP qualified
• 3–5+ years of experience in IDD services
• At least 2 years in a supervisory or leadership role
• Strong knowledge of DC DDS/DDA regulations and waiver services
• Experience leading audits and managing compliance processes
• Experience overseeing both Residential and Day programs preferred

Benefits

• Health insurance
• 401(k) retirement plan
• Paid Time Off (PTO)
• Paid Sick Leave

Work Schedule & Requirements

• Full-time position
• Travel between program sites required
• On-call availability for emergencies as needed

How to Apply

Submit your resume through Indeed. Qualified candidates will be contacted for an interview.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Experience:

• supervising: 1 year (Preferred)

License/Certification:

• degree in human services (Required)

Work Location: In person