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Quality Acceptance Analyst
Job Title: Quality Acceptance Analyst
Duration: 12 Months
Location: Newark, DE
Job Description:
Duration: 12 Months
Location: Newark, DE
Job Description:
- We are looking for a Quality Acceptancy Analyst for a 12-month contract opportunity that is hybrid in Newark, DE.
- This role entails acting as a Salesforce Quality Assurance (QA) Analyst for a state-level Unemployment Insurance and Paid Family Medical Leave system.
- The candidate will drive testing efforts across 2-3+ concurrent workstreams, supporting both project implementations and ongoing production releases within a Salesforce environment.
- The PMO partners with both the state and a vendor partner to implement the Salesforce solution to support both lines of business.
- Candidate will create comprehensive test plans, scripts, and scenarios (manual or automated) to identify bugs or flaws using solution documentation and User Stories provided from our vendor partner.
- Candidate will identify, document, and track bugs to resolution using tools like COPADO.
- The team will provide metrics to measure quality outputs and to track defects and minimize them.
- Utilize industry best practices to manage and minimize defects through creation of front-end quality measures to minimize/eliminate common sources.
- Create repeatable methods to measure performance.
- Assist in developing traceability metrics.
- Develop and execute test cases (manual or automated) to identify bugs or flaws that prove traceability
- Assure that testing plans are traceable and repeatable through scripting or similar testing methods.
- Regularly communicate findings to State and vendor partners.
- Escalate findings, as appropriate.
- Advocate on behalf of the State with PMO Team.
- 4+ years QA experiences
- Bachelor's Degree or equivalent work experience
- Multiple project workstream responsibilities
- Strong written and verbal communication skills
- Effective risk / issue management, mitigation, escalation, and communication
- Waterfall (PMP) and Agile (CSM/Coach) methodologies experience
- Strong documentation and communication skills
- SDLC - Software/application delivery experience
- Experience with all levels of stakeholder management
- Experience working with state Unemployment Compensation systems
- Experience working on government projects
- Knowledge of laws, rules, goals, and objectives of the unemployment compensation program
- Vendor management experience
- Experience with automation testing tools
- Experience working with Salesforce and Copado
- Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
- Sedentary work involving sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.
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