Quality Analyst

We are looking for a Quality Auditor.

Location: Dwarka, Sector-17, (Work from office)

Working Days: 6 days a week (Rotational Offs)

Work timings: Rotational Day Shifts

Requirements:

 Graduation in mandatory

 1+ Year Experience as a Quality Auditor

 Excellent communication skills

 Proficiency in using quality monitoring tools and Microsoft Office Suite.

Responsibilities:

 Conduct regular evaluations, including calls, chats, emails, social media etc. to assess

adherence to quality standards, customer service protocols, and regulatory

requirements.

 Provide constructive feedback to agents based on evaluation results to enhance

performance and customer satisfaction.

 Generate comprehensive reports and dashboards to track quality metrics,

performance trends, and improvement initiatives.

 Participate in calibration sessions and team meetings to ensure consistency and

alignment in Quality assessment processes.

 Conduct Deep-dive analysis and share training needs based on the evaluations and

analysis.

 Stay updated on industry trends, emerging technologies, and best practices.

Job Type: Full-time

Pay: ₹15,658.81 - ₹38,433.99 per month

Work Location: In person