Quality Analyst, Call Auditing

Designation : Quality Analyst, Call Auditing

Location : Koramangala, Bangalore.

Reporting : Quality Team Leader

Shift : Day Shift

CTC : up to 3.6 LPA

Work Experience: minimum 6 months outbound call handling experience and work experience in outbound or customer facing role

Candidate should be fluent in English & Hindi with below languages

Should have good analytical skills Identify root causes by regular RCA with the TLs Handle escalations:

Regional Languages should know along with:

1. English, Hindi and Marathi.

2. English, Hindi and Bengali

3. English, Hindi and South Indian Languages

· Mode of interview- face to face

· Notice period- Immediate/15 days

Job Type: Full-time

Pay: ₹350,000.00 - ₹360,000.00 per year

Benefits:

• Provident Fund

Work Location: In person