Quality Analyst cum English Tutor

Budget: ₹30,000 – ₹45,000 per month
Work Mode: Onsite
Shift Timing: Night Shift

We’re looking for a talented Quality Analyst cum English Tutor who can ensure high-quality communication on calls with patients, insurance companies, and doctor offices, while also training agents to improve their English fluency, pronunciation, and professional communication.

Key ResponsibilitiesQuality Analyst Responsibilities

• Audit patient, insurance, and doctor office calls to assess accuracy, tone, compliance, and clarity.
• Identify gaps in communication, process knowledge, and call handling.
• Provide structured feedback to agents to improve call quality and customer experience.
• Ensure adherence to healthcare communication standards (HIPAA concepts if applicable).
• Prepare daily, weekly, and monthly QA reports and share insights with management.

English Tutor Responsibilities

• Train agents on spoken English, pronunciation, grammar, and confidence building.
• Conduct communication workshops, mock calls, and language improvement sessions.
• Develop training materials, speaking exercises, and voice & accent modules.
• Track improvement progress for individual agents and maintain training records.

Requirements

• Excellent spoken English with strong grammar, clarity, and pronunciation.
• Minimum 1–2 years of experience in Quality Analysis or training (healthcare/insurance calling preferred).
• Ability to coach agents on both call quality and spoken English standards.
• Strong listening, communication, and documentation skills.
• Comfortable working in a night shift environment.

Job Type: Full-time

Pay: ₹30,000.00 - ₹45,000.00 per month

Work Location: In person