Quality Analyst - Jewellery

Company Profile: The Organization is a leading manufacturer of Jewellery designs, headquartered in Mumbai since over 30 years and supplying to their B2B and B2C clients

Key Responsibilities:

1. Quality Standards & Inspection:

o Inspect raw materials (gold, silver, diamonds, gemstones, alloys) for authenticity, quality, and compliance with company standards.

o Conduct in-process and final inspection of jewellery for finishing, setting, polish, weight, purity, and hallmarking.

2. Process Monitoring:

o Develop and implement QA processes across manufacturing stages (casting, stone setting, polishing, plating, finishing).

o Monitor compliance with BIS hallmarking and industry quality standards.

o Ensure adherence to standard operating procedures (SOPs).

3. Documentation & Reporting:

o Maintain detailed records of inspections, rejections, and corrective actions.

o Prepare quality reports and share findings with production, procurement, and management.

o Support audits and certifications related to quality and compliance.

4. Problem Solving & Improvement:

o Identify root causes of defects and work with production teams to resolve issues.

o Recommend process improvements to reduce wastage, enhance quality, and increase efficiency.

o Train staff and artisans on quality requirements and inspection techniques.

5. Customer & Market Focus:

o Investigate and resolve customer complaints related to product quality.

o Benchmark against industry best practices and competitors’ quality standards.

o Ensure final products meet customer expectations in design, durability, and craftsmanship.

Key Skills & Competencies:

• Strong knowledge of jewellery manufacturing processes.

• Understanding of precious metals, diamonds, and gemstone quality parameters.

• Familiarity with BIS hallmarking, IGI/GIA certification, and industry compliance standards.

• Attention to detail with strong analytical and problem-solving skills.

• Good communication and reporting abilities.

• Ability to work closely with artisans, craftsmen, and management.

Qualifications & Experience:

• Graduate / Diploma in Jewellery Design, Gemology, Metallurgy, or related field.

• Certification in Diamond Grading / Gemology (preferred).

• 3–7 years of experience in quality assurance/control in the jewellery industry.

Key Performance Indicators (KPIs):

• % reduction in rejections/returns.

• Compliance with hallmarking and certification standards.

• Accuracy and consistency in quality checks.

• Turnaround time for inspections and approvals.

• Customer satisfaction and complaint resolution rate.

Job Type: Full-time

Pay: ₹200,000.00 - ₹300,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• What is your current Salary?
• What is your notice period?

Experience:

• quality assurance/control in the jewellery industry.: 3 years (Required)

Work Location: In person