Quality Analyst (Travel Process)

Job Title: Quality Analyst
Location: Mohali

Job Description

· Develops, implements, & manages processes to ensure that operational performance meets customer satisfaction.

· Identifies and sets appropriate quality standards and parameters for the P&P.

· Coordinates & participates in the testing processes & performs mystery calls to ensure accurate and consistent information delivery to the customers.

· Oversees & audits all tickets issued through our GDS portals & Amadeus.

· Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems arise; recommends and facilitates solutions to these issues.

· Provides clear insight into performance drivers.

· Gives recommendations for process improvements based on the customer experience and feedback.

· Design quality rules and guidelines to achieve the highest performances with team managers.

· Hold calibrations and meetings with managerial and non-managerial level teams to find common grounds and sustain system stability.

· Conducts presentations & business simulations with new hires.

Job Requirements

· 1 year of experience in a similar role.

· Proficient with Amadeus & related software.

· Familiar with the ticketing systems(Amadeus)

· Aware of the CRM systems technique.

· Excellent verbal and written communication skills.

· Excellent interpersonal and customer service skills.

· Excellent organizational skills and attention to detail.

· Excellent time management skills

· Strong analytical and problem-solving skills.

Job Type: Full-time

Pay: ₹20,000.00 - ₹45,000.00 per month

Work Location: In person

Speak with the employer
+91 7743059799