Department: Process Excellence

Location: Muscat

Reporting To: Director - Process Excellence

• Keep abreast with the changes in the international standards (Such as IATA, ICAO, ISBAH, ISO IMS) and regulations under which the respective business units operate. Integrate such requirements into the operational procedures and documentation, in liaison with the respective internal stakeholders.
• Stay informed of any meetings or campaigns from airport authorities and relaying relevant information to the team.
• Ensure compliance with airport authority regulations when entering restricted areas.
• Apply new standards and regulations such as ISBAH and ISO to other departments and locations.
• Well informed of Human factors and performance of staff in the working conditions (heat, cold).
• Provide advice on safety matters (commercials, photoshoots, filming).
• Ensure PPE standards are complied with.
• Conduct turn-around audits on the Ramp operations.
• Safety oversight to ensure the effective implementation of the Safety Management System in the FBO, and the continuous improvement of the SMS performance.
• Monitoring and maintaining compliance to the applicable national and local regulations, legal requirements, international aviation/ certification related standards, and any Client-specific requirements established. Any changes to the standards/ applicable regulations shall be verified, analysed along with the Safety Committee and put into action in context to the Management of Change process established within this document.
• Organizing the Monthly Quality & Safety meetings in coordination with the Safety Committee members. Each meeting shall be documented, and the action points addressed promptly.
• Ensuring that safety- related documentation and records are available and up to date.
• Periodic review of the Quality & Safety Performance Indicators (QSPIs) and recommendations.
• Ensure that the FBO team managers receive safety critical communications and feedback on the safety actions undertaken to address the hazards in the operational areas.
• Monitoring the effectiveness of the SMS and the risk control measures and shall initiate corrective or preventive actions where necessary to continually improve the SMS performance.
• Conduct Internal Audits to ensure compliance with the procedures set out in the FBO documentation and to assess the full scope of the FBO process. Any findings from these audits shall be published and the appropriate corrective/ preventive measures put in place to address them.
• Ensure that any safety hazards identified are reviewed, analyzed and processed appropriately through the safety risk management process.
• Conduct Supplier assessments and recommendations to improve the overall safety performance of the processes.
• Development of training plan for the FBO which includes specific courses outlines for each role and its involvement in the SMS.
• Accident and incident investigation in coordination with local authorities and coordinating with involved stakeholders on the action plan and its effectiveness.
• Promoting safety awareness and a just culture within the organization.
• Conducts risk assessments and develops strategies for addressing the potential/ reported health and safety risks.
• Provides safety orientations and oversee the performance of all contractors in order to ensure safe work practices are followed.
• Provides immediate support and assistance in the event of an emergency.
• Outlines safe operational procedures which identify and take account of all relevant hazards.
• Develop and release health and safety related reports, newsletters and bulletins.
• Responsible for Emergency preparedness; Initiates and conducts emergency evacuation drills.
• Maintains incident records and produces statistics for management as required.

• Periodic (annual) review of all the FBO's documentation, including the Safety Management Manual, FBO Manual, GSE Manual & SOPs and the Emergency Response Plan Manual & SOPs in liaison with the Safety Committee. Ensure that all the provisions of these documents are complied with and implemented effectively.
• Ensure that FBO related documentation is published across the FBO, and that employees have continued access to the documentation relevant to their roles.
• Maintain up-to-date risk assessments as per the structure and requirements defined for the FBO. Ensure that the risk assessment is completed in a timely manner and published after a comprehensive review by the Safety Committee and approval by the FBO Manager. The risk management strategy(ies) shall be defined and implemented, ensuring that the action plan is driven through to closure.
• Initiate and lead the Management of Change process for any changes with potential significant impact on safety risks, in line with the scope defined in this document.

• Ensure that all departments have an up-to-date Standard Operating Procedure, and each team member is trained by the Subject Matter Experts (SMEs) based on the needs of the department.
• Ensure customer satisfaction reports are collected and analyzed periodically.
• Manage customer complaints (if any), in liaison with the FBOs teams.

• Represent the FBO for all Client and external stakeholder (Airport Authority) audits.
• Ensure that the internal audit checklists are up to date with the applicable regulations, standards, best practices and documented procedures.
• Conduct internal audits of activities at the FBO as per the defined internal audit plan, including GSE SOP Audits, turn-around audits, spot checks and scheduled internal audits.
• Maintain strict compliance with and accurate record of all internal audits and ensure that the audit cycle is followed through to closure. and updating the existing manual that covers all relevant procedures.

• Conduct training and briefing sessions, ensuring that all employees are aware of the safety standards, SOPs airport regulations and their responsibilities.
• Conduct the airside driving training program for all new drivers on the airside.
• Ensure that all airside users maintain continued driving competency, through a periodic driving assessment.

• Adhere to the documented procedures of the organization or department and retain documented evidence related to the performance of their role.
• The employee is expected to exercise their duty of care and must be aware of their health and safety responsibilities, accountability and authority; and shall comply with the policies and procedures outlined by the organization.