Quality Associate – Sales Operations (Aesthetic Clinic)

Job Title: Quality Associate – Sales Operations (Aesthetic Clinic)

Role Summary

Monitor and evaluate sales call quality

Ensure compliance with medical and sales standards

Improve booking conversion and reduce no-shows

Support Sales Operations with performance insights

Key Responsibilities

Audit 5–8 sales calls per agent weekly

Score calls using approved quality scorecard

Evaluate greeting, tone, confidence, and professionalism

Assess needs analysis and discovery questioning

Review objection handling and price justification skills

Check booking attempt and closing effectiveness

Monitor WhatsApp communication quality

Ensure timely follow-ups in CRM

Identify lost leads due to weak communication

Prevent false medical claims or overpromising

Monitor DNC (Do Not Call) compliance

Escalate compliance violations immediately

Prepare daily and weekly quality performance reports

Highlight top and low performers

Identify recurring training gaps

Provide structured feedback to sales agents

Support role-play sessions and improvement training

KPIs

Maintain team quality score above 80%

Reduce no-show percentage

Improve overall booking conversion rate

Ensure 100% compliance monitoring

Submit reports within deadline

Requirements

Bachelor’s degree (Business/Marketing preferred)

1–2 years experience in call center quality or sales audit

Strong listening and analytical skills

Understanding of aesthetic or healthcare sales preferred

CRM knowledge (Bitrix preferred)

Professional communication skills

Job Type: Full-time

Work Location: In person