Quality Assurance Assistant Manager

At IRIS USA Inc., we have always aimed to enhance how people organize their lives, making us a leader in the organization industry. Our breakthrough came in 1994 when we introduced clear plastic storage solutions, by growing domestic home storage manufacturing through robotic automation into Arizona, Texas, Pennsylvania, and Wisconsin. Since then, we have expanded our range to include small appliances, pet products, home goods, and RTA furniture, catering to a wide array of customer needs. Celebrating sixty years as a global brand, we pride ourselves on innovation, quality, and exceptional customer service. Our success stems not just from our products, but from our commitment to building lasting relationships with our customers, offering solutions that simplify and organize life in homes, offices, and beyond.

SUMMARY:

Assist in managing quality daily operations to ensure product conformity and compliance; manage quality personnel; develop, communicate and report product conformance and quality standards.

Essential duties and responsibilities include the following:

• Hire, manage, train, and evaluate department personnel using performance management and corrective action tools to ensure effective productivity and customer service
• Develop, train, and enforce company quality standards, inspections & test protocols for production materials, and outsourced products
• Develop cross-functional workflows using a variety of software to improve product compliance identification, tracking, and documentation
• Assist in product testing of various product categories, including inspections, testing, documenting, and external regulatory compliance
• Assist with product compliance in company specifications and requirements, and regulatory standards
• Conduct root-cause analysis to conformance standards
• Assist in review of new molds, tooling, and first-attempt samples
• Act as lead with internal and external stakeholders and agencies with regard to product conformance and corrective action
• Maintain and present a variety of product data including conforming and non-conforming records, inspection logs and reports
• Effectively communicate with a variety of internal and external stakeholders using multiple tools to ensure effective visual communication
• Perform similar level or nature of duties as assigned

Qualifications:

Required Education and Experience:

• Bachelor’s degree or equivalent years of related experience; and,
• Four (4) years’ experience in quality assurance

Knowledge of:

• Federal, state and local consumable product quality regulations
• Consumer product recall requirements
• Management principles
• Quality industry best practices
• Product specifications and terminology
• External and internal audit procedures and protocols

Skill in:

• Using computer hardware, including keyboard, mouse, monitor, and related hardware
• Microsoft Access, Word, Excel, Power Point and Outlook
• Perform intermediate math, using Microsoft Excel to find percentage, average, median, quartile, standard deviation, minimum, maximum, and range values

Ability to:

• Present data and information in a variety of methods
• Continuously challenge oneself and others to improve better operating practices
• Act with urgency
• Prepare reports using a variety of methods from multiple sources of data
• Review data and ensuring accuracy and timeliness and relevancy
• Identify causation of variances
• Multi-task under strict deadlines while having multiple priorities at one time
• Exhibit positive attitude and openness to learning
• Effectively communicate and work in a cross-cultural environment
• Demonstrate high-level of organization and planning
• Exercise independent motivation
• Follow verbal and written English instructions
• Communicate effectively in English, both verbally and written
• Exhibit courteous and respectful demeanor towards all company personnel in words and action
• Exhibit a cooperative, solution-oriented approach to problem-solving
• Build teamwork and resolve conflicts
• Work independently with minimal supervision

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Activities will involve frequent sitting, using a computer, analyzing large amounts of data, communicating verbally and in writing. Exerting 20- 50 pounds occasionally, 10- 25 pounds frequently, and up to 10 pounds constantly. Operate a variety of standard office equipment including a computer, telephone, calculator, copy and fax machine requiring continuous and repetitive arm, and hand and eye movement. Move and operate presentation equipment. Travel to and from meetings and various locations inside and outside the building.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The work environment is frequently within an office setting with low to moderate noise, LED lighting, and temperature control while working alongside large groups of employees in cubicle spaces. Incumbents will attend various business meetings and events inside and outside of the buildings and may be required to travel overnight or out of-town for work. Occasional exposure to the manufacturing and distribution plant consists of moving mechanical parts or heavy machinery, vibrations, fumes, unpleasant odors, dust, poor ventilation, chemicals, extreme temperatures, inadequate lighting, workspace restrictions, and moderate to loud noise while in the plant or traveling for work. Work during evenings and weekends as needed.