Quality Assurance Assistant Manager - Custodial Operations

Job Summary: The Quality Assurance / Assistant Manager supports daily execution and owns the quality-control rhythm for the contract. This position verifies route completion, performs inspections, tracks deficiencies and trends, updates schedules, and helps train employees to customer standards.

Key Responsibilities

• Conduct daily and weekly inspections across route families and special spaces.
• Validate completion of required tasks, restroom supply levels, appearance standards, and corrective actions.
• Maintain inspection logs, route timing studies, trend reports, and closeout records.
• Support schedule refinement during mobilization and early performance.
• Coach employees on task sequence, room reset standards, stock replenishment, and safe chemical handling.
• Coordinate with the Contract Manager on customer concerns, staffing gaps, and same-day recovery actions.
• Assist with documentation for special spaces and audit readiness.

Required Qualifications

• 2+ years of custodial supervisory, lead, or quality-control experience.
• Experience performing inspections and documenting deficiencies clearly and accurately.
• Comfort using spreadsheets, forms, mobile devices, or checklists to track work status.
• Ability to obtain and maintain installation access and pass customer-required background screening.
• Strong attention to detail and follow-through.

Preferred Qualifications

• Military base, school, healthcare, or large-campus cleaning experience.
• Experience with route optimization, floor-care scheduling, and training new hires.
• Bilingual communication skills are a plus.

Equal Opportunity Employer: PD INC is an equal opportunity employer and welcomes applications from all qualified individuals regardless of race, religion, gender, sexual orientation, or disability.

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