Quality Assurance Coordinator-SST3

A. ORGANIZATIONAL RELATIONSHIPS

Position Title: MARCH Quality Assurance Coordinator

Position Number:

Work Unit: MARCH (Move)

Immediate Supervisor's Title: Move Team Lead

List positions supervised through immediate contact: None

B. QUALIFICATIONS:

Ability to communicate effectively both orally and in writing. Ability to determine the customers' issues and handle accordingly. Knowledge of general office procedures including typing, filing, etc. Knowledge of agency and departmental policies and procedures. Ability to maintain a filing system. Ability to greet the public and work well with others. Knowledge of agency and stat specific software. Ability to type at a proficient level and speed. Ability to compose correspondence that is both concise and professional. Knowledge of correct use of English grammar. Knowledge of budgetary processes. Computer skills. Ability to use agency specific software. Ability to organize data into report format. Basic math skills. Ability to check reports for accuracy. Organizational skills. Ability to merge documents using computer software. Ability to prepare agency specific forms. Ability to open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail. Knowledge of agency's mailing procedures. Skill in research and presentation Ability to research necessary information. Ability to collect information from a variety of resources. Ability to use information gathered to prepare reports and/or presentations. Knowledge of office software i.e. Microsoft office. Knowledge of Open Records Act. Knowledge of agency confidentiality policies. Entry qualifications include two years related experience or associate degree or one year at the lower level position equivalent

(Physical) No lifting of more than 20 pounds.

C. EQUIPMENT THAT REQUIRES SAFE AND EFFECTIVE USE:

(Include emergency equipment, treatment equipment and high risk equipment) N/A

D. BL00DBORNE PATHOGEN CATEGORY(check one)

____Employee routinely performs tasks that involve exposure to blood or other potentially infectious

material as part of their assigned duties (Category I).

____Employee performs assigned tasks which does not involve exposure to blood or other

potentially infectious matter, BUT employment may require performing unplanned category I tasks

(Category II).

X Employee performs assigned tasks which involve no exposure to blood or other potentially

infectious material AND performance of category I tasks are not a condition of employment

(Category Ill).

E. MANDATORY TRAINING CATEGORY(Check One)

__X__Administrative

_____

____Direct Care

_____

____Medical

F. PERFORMANCE IMPROVEMENT

The Albany Area Community Service Board goal is to continually improve the delivery of service by improvement of youth outcomes and satisfaction. All employees have a role in performance improvement and are expected to interact collaboratively with co-workers, and other contacts to provide consistent, high-quality, youth focused services.

G. PROGRAM DESCRIPTION

MARCH is an acronym that stands for Mobilizing Access to Resource Care and Hope and is a program that is an expansion of Intensive Customized Care Coordination (IC3) services. This adds a pre-enrollment care coordination stage to IC3 by 1) facilitating referrals and linkage to services and supports for youth not meeting IC3 eligibility criteria and 2) increasing enrollment for youth meeting IC3 eligibility criteria. MARCH also offers additional elements such as continuous family and youth engagement, System of Care philosophy, System of Care elements training and education, suicide prevention, emphasis on diverse underserved populations, collaborative partnerships, and trauma and grief informed care.

H. ASSIGNED DUTIES

Provides administrative, clerical, and secretarial functions in support of an individual(s). Duties include drafting basic correspondence, answering telephones, providing information to callers, scheduling appointments, accepting MARCH referrals, making contact with families to discuss insurance related information, batch and bill service delivery, run reports regarding billing, collaborate and communicate with URUM department to discuss and resolve any billing discrepancies.

Duties Include:

Uses independent judgment and initiative to perform administrative, clerical, and secretarial duties in support of an individual employee or group of employees. Composes, types, and distributes meeting notes, routine correspondence, and reports. Maintains confidential information. Answers telephone and give information to callers, take messages, or transfer calls to appropriate individuals. Completes forms in accordance with organizational procedures. Use computer application software. Run billing reports on a regular basis, knowledge of Carelogic system, GAMMIS, and Availity, communicate and resolve issues with URUM. Performs job responsibilities with minimal supervision. Serves as job expert or organization resource in assigned areas.