Quality Assurance Lead

Quality Assurance Lead

• Develop and implement Quality Assurance procedures and protocols.
• Conduct regular Quality Assurance inspections of cleaning services provided by the custodial staff.
• Identify and recommend corrective actions to ensure quality standards are consistently met.
• Track, analyze, and report data on quality control performance to identify trends and areas for improvement.
• Establish and maintain effective working relationships with internal team members.
• Manage and oversee Quality Assurance projects, ensuring adherence to established quality standards and timelines.
• Supervise and support Quality Control Inspectors/Technicians, including scheduling, training, and performance evaluations.
• Conduct training sessions to ensure custodial staff follows best practices and established quality control protocols.
• Stay informed about industry trends, new cleaning technologies, and regulatory requirements to continuously improve quality assurance programs.
• Ensure compliance with company policies, procedures, and applicable regulations related to quality assurance.
• Responsible for conducting inspections and submitting Quality Assurance Reports to the Contract Monitor or designee.
• Must supervise the employees and accomplish inspections per the Quality Assurance Plan.

About Janco:
Founded in 1989, Janco Commercial Cleaning is a leading provider of janitorial and facility support services across Alaska. We serve a wide range of clients including medical offices, surgery centers, Class A commercial buildings, industrial spaces, and financial institutions. With over 200 employees and growing, we are committed to excellence, innovation, and integrity in every space we care for.

Our Mission:
To deliver consistent, high-quality cleaning and facilities services that support healthy, professional, and productive environments for the clients and communities we serve.

Our Core Values:

• Excellence – We go above and beyond in service and quality.

• Integrity – We do the right thing even when no one is watching.

• Teamwork – We grow stronger together through collaboration and trust.

• Accountability – We take ownership of our work and results.

• Growth – We invest in people and systems to improve and scale.

Why Work at Janco:
Janco is more than just a cleaning company—we are a team of professionals who care deeply about the people we serve and the people we work with. We offer growth opportunities, paid training, ongoing support, and a respectful, inclusive work environment. Many of our team members grow into leadership roles as we continue expanding across Alaska and into Nevada.