Quality Assurance Specialist

Position Summary

This role is essential for managing ERP processes and overseeing demand and supply planning for export operations involving food ingredients, direct/indirect packaging, consumables, cutlery, and crockery within the Middle East region.

Additionally, the position plays a key role in supporting the execution of the Frozen Project , ensuring seamless coordination with franchise partners and intercompany stakeholders.

Key Responsibilities

1. Packaging Procurement for Middle East

• Manage the end-to-end procurement process for direct and flexible packaging across the Middle East region.
• Ensure timely replenishment and stock availability of packaging materials in the country Hub to meet operational and export requirements.
• Collaborate with Marketing and suppliers to define specifications and finalize details for new product development.
• Prepare monthly spend reports, monitor performance against budget, and manage supplier KPIs and productivity metrics.

2. ERP Management for Frozen Project

• Oversee ERP workflows for Frozen Project operations, including stock movements from frozen to thawing and thawing to ambient stages within 3PL warehouses.
• Maintain accurate system updates for frozen inventory and ensure compliance with operational timelines.

3. System Updates & Copacked Lines

• Create and update Bills of Materials (BOM) and production orders in ERP for copacked lines.
• Process ERP updates for bulk, prepack, and export orders to franchise partners and KSA.

4. Customer Support & Coordination

• Serve as the main point of contact for franchise and intercompany partners regarding packaging availability, seasonal launches, pricing, MOQ, and lead times.
• Provide proactive communication to ensure smooth operations and timely deliveries.

5. Data Analysis & Reporting

• Monitor demand fulfillment rates for packaging and Frozen Project operations.
• Generate reports to track stock levels, ERP accuracy, and operational efficiency in the warehouse.

Stakeholder Engagement

Internal:

• Supply Chain
• Finance
• Procurement
• Operations & Production
• Quality Assurance

External:

• Franchise Partners (Middle East)
• Intercompany Network (KSA and other regions)
• Third-Party Logistics Providers
• Packaging & Ingredient Suppliers

Geographic Scope

Middle East

Essential Qualifications & Skills

• Experience: Minimum 2–3 years in procurement, demand planning, or data/trend analysis.
• Skills: Agile, logical, and adaptable to new processes and opportunities.
• Capabilities: Ability to manage end-to-end procurement, ERP handling for frozen workflows, export order processing, and customer service.
• Personality: Dynamic, eager to learn, with a strong supply chain background.
• Excellent communication skills.
• Ability to work independently and make sound decisions.
• Experience in food import/export is an advantage.
• Driving License is essential.