Quality Assurance Specialist

ABOUT US

SWH Investments/Customer Impact is a leading third-party retail merchandising company that partners with brands to execute in-store merchandising. We have a database of thousands of field representatives who perform merchandising work in stores all over the country on behalf of our clients. Customer Impact is a 2024 recipient of the Bryan Rotary 10 Fastest Growing Small Business in the Brazos Valley.

POSITION OVERVIEW

This is a part-time, office-based role at our College Station headquarters. We are looking for an entry-level candidate to join our Quality Assurance team, reviewing field rep reports and communicating with retail store locations. We're looking for someone who can commit to a consistent 3–4 hours per day, Monday through Friday, with morning availability preferred. Your specific schedule will be set based on project needs and your availability within our office hours of 8:30 am – 5:00 pm.Hours will be scheduled based on project needs.

RESPONSIBILITIES

• Quality Assurance review of reports submitted by field representatives on assigned projects
• Outbound phone communication with retail stores to gather additional information on displays, product placement, and merchandising execution
• General administrative support and data entry
• Working within the QA team to accomplish high rates of success on Retail Service projects for our customers

KNOWLEDGE, SKILLS, & ABILITIES

• Strong attention to detail and ability to maintain consistent output
• Strong verbal communication skills; comfortable making outbound calls and speaking professionally with store personnel
• Ability to work independently and stay motivated
• Proficiency with Microsoft Office, especially Microsoft Excel and Google Sheets
• Comfortable at a desk and in front of a computer most of the day
• Proficient typing speed

EDUCATION / EXPERIENCE

• College degree preferred but not required
• Ideal for backgrounds in business, customer service, & marketing

WORK ENVIRONMENT

• Casual environment in our College Station office
• Morning shift hours, M–F within our office hours of 8:30 am – 5:00 pm
• Small business, close-knit environment with open communication among all levels of the company

Pay: $15.00 - $20.00 per hour

Application Question(s):

• What has you interested in this opportunity? Feel free to include any additional relevant information.

Work Location: In person