Quality Assurance Specialist - Field Services

This position supports the Prolec-GE Waukesha Field Services Business Unit. It will primarily focus on supporting all reported quality issues within the entire Service Business Unit to achieve optimal quality and efficiency. It is a blend of technical, operational, and interpersonal skills, focusing on results, planning and operational excellence.

• Review, evaluate, and approve new suppliers and associated contracts based on standard qualification processes and procedures.
• Ability to understand and perform Root Cause analysis
• Conduct annual contract audits and field installation audits of suppliers, establishing necessary corrective actions to ensure field work aligns with established quality standards, company policies, and relevant regulations.
• Implementation of Corrective actions
• Conduct internal process audits of field work, as needed, recording findings and implementing necessary corrective actions.
• Manage incoming reported quality issues, both internal and external, conducting Root Cause Analysis investigations and implementing appropriate corrective actions from inception to completion.
• Working with technical experts, participating in efforts to improve quality control processes and procedures.
• Identify areas of improvement and opportunities to enhance processes, reduce defects, and improve overall field service quality.
• Oversee the Cost of Poor Quality metrics and associated costs related to rework.
• Maintain accurate records of inspections, audits, and corrective actions through appropriate tracking mechanisms.
• Provide training, guidance, and mentorship to field technicians on quality procedures and best practices.
• Provide monthly reports to upper management for appropriate KPI tracking.

• An excellent team player with strong people skills; able to build relationships at all levels of the organization
• Ability to perform principal responsibilities; requiring collaboration with other functional groups in order to gather information, make decisions, present, and implement
• Balance technical knowledge and QA process management methods
• Familiarity with supplier audits
• Familiarity with root cause analysis processes
• Outstanding organizational skills with attention to detail
• Effective written and verbal communication skills
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Office
• Ability to work both independently and as part of a team
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Willingness to travel and work flexible hours, as necessary

EDUCATION AND EXPERIENCE

Required Education / Experience

• Associates degree in an engineering related field or equivalent experience
• 3-5 years of related experience in transformer technical process work

Preferred Education/Experience

• Six Sigma Certification
• ASQC Certification

Key Working Relationships

Field Service Regional Managers, CI/Technical Leader, EH&S Leader, Operations Manager, Supply Chain

Physical Demands

Up to 40% travel, Construction site access, and conducting thorough audit inspections.

Working Conditions

Ability to stand and sit for extended periods of time. Ability to walk on an uneven surface. Ability to climb, crawl, squat, crouch.