Quality Assurance Supervisor (Field Operations – HVAC / Plumbing / Insulation)

Quality Assurance Supervisor (Field Operations – HVAC / Plumbing / Insulation)

United States Home Services (USHS)

Location: Oklahoma City, Tulsa, Norman

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About Us

United States Home Services (USHS) is a leading HVAC company specializing in residential heating and cooling solutions, with expanded services in plumbing and insulation (spray foam, blown-in, radiant barrier, and solar attic fans). With over 20 years of experience, we are committed to delivering high-quality installations and exceptional customer satisfaction.

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Role Overview

We are seeking a Field Quality Assurance Supervisor to oversee the quality, consistency, and compliance of HVAC, plumbing, and insulation installations across the San Antonio market.

This is a hands-on field role, responsible for job site inspections, auditing completed work, and ensuring all services meet company standards.

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Key Responsibilities

Conduct daily field inspections of HVAC, plumbing, and insulation jobs

Audit completed installations for quality, accuracy, and compliance

Verify proper installation techniques and materials usage

Ensure all work meets company standards and local codes

Identify workmanship issues and enforce corrective actions

Provide on-site coaching and guidance to technicians and installers

Monitor safety compliance across job sites

Track quality trends and escalate recurring issues

Support training and continuous improvement initiatives

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KPIs & Success Metrics

Reduction in callbacks and rework

Installation quality scores

Customer satisfaction ratings

Compliance with SOPs and safety standards

Technician performance improvement

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Qualifications

3+ years of experience in HVAC, plumbing, or insulation field operations

Strong knowledge of residential installation standards

Experience in QA, inspections, or field supervision preferred

Ability to identify technical issues and coach teams effectively

Strong communication and leadership skills

Valid driver’s license and ability to travel locally

Work Location: In person