Quality Assurance & Training Specialist

A leading communication management provider in Riyadh is seeking a Quality Assurance & Training Officer. The successful candidate will be responsible for monitoring service quality, analyzing performance trends, and enhancing continuous improvement through quality assurance and training initiatives. Ideal candidates should have 3-5 years of call center experience and strong customer service skills. Proficiency in Microsoft Office and exceptional analytical abilities are also essential. This role offers a full-time, on-site opportunity.