Quality Control Analyst – Sales (Call Auditing)

Job Expired

Full Job Description

We are looking for an experienced Quality Control Analyst (Sales – Call Auditing) to join our team.

The ideal candidate will have strong experience in auditing sales calls, ensuring compliance, and improving agent performance through structured feedback and analysis.

Key Responsibilities

Monitor and audit daily sales calls
Ensure adherence to scripts, compliance policies, and sales processes
Identify errors in communication, sales approach, and customer handling
Evaluate calls based on quality standards and scorecards
Prepare daily and weekly quality reports
Provide feedback and coaching to sales agents
Identify mis-selling, compliance violations, and process gaps
Maintain accurate quality records and audit documentation
Work closely with Sales and Operations teams to improve performance

Requirements

Proven experience in call auditing or quality control (sales environment required)
Strong knowledge of sales call flow and customer handling
Excellent listening and analytical skills
Ability to evaluate calls against quality and compliance standards
Strong reporting and documentation skills
Good communication and coaching skills
Fluent in Malayalam, Tamil, Hindi, Kannada
Good English communication skills
UAE/GCC experience preferred
Experience handling high call volumes is an advantage

Benefits