Quality Control Analyst – Sales (Call Auditing)

Full Job Description

We are looking for an experienced Quality Control Analyst (Sales – Call Auditing) to join our team.

The ideal candidate will have strong experience in auditing sales calls, ensuring compliance, and improving agent performance through structured feedback and analysis.

Key Responsibilities

• Monitor and audit daily sales calls
• Ensure adherence to scripts, compliance policies, and sales processes
• Identify errors in communication, sales approach, and customer handling
• Evaluate calls based on quality standards and scorecards
• Prepare daily and weekly quality reports
• Provide feedback and coaching to sales agents
• Identify mis-selling, compliance violations, and process gaps
• Maintain accurate quality records and audit documentation
• Work closely with Sales and Operations teams to improve performance

Requirements

• Proven experience in call auditing or quality control (sales environment required)
• Strong knowledge of sales call flow and customer handling
• Excellent listening and analytical skills
• Ability to evaluate calls against quality and compliance standards
• Strong reporting and documentation skills
• Good communication and coaching skills
• Fluent in Malayalam, Tamil, Hindi, Kannada
• Good English communication skills
• UAE/GCC experience preferred
• Experience handling high call volumes is an advantage

Benefits

• Competitive salary package
• Career growth opportunities
• Professional work environment
• Training and development support

Pay: AED4,500.00 - AED7,000.00 per month

Work Location: In person