Quality Control Associate (Future Quality Control Manager)

Location: Gulberg Main Market, Lahore
Schedule: 5–8 hours/day, 5 days/week
Compensation: PKR 40,000 – 50,000/month

About the Role

StayCierge is hiring a Quality Control Associate to review and improve the performance of our customer support and backend operations teams. This is a newly created position with significant growth potential. The person hired will help shape our quality control processes from the ground up and may grow into a Quality Control Manager role as the company expands.

Responsibilities

• Review customer support conversations (Airbnb, Booking.com, SMS, email, and calls)
• Audit backend tasks to ensure SOP compliance
• Identify mistakes, missed opportunities, and process gaps
• Provide feedback and coaching recommendations to team members
• Maintain quality scorecards and performance reports
• Track recurring issues and suggest operational improvements
• Help develop and refine quality assurance processes

Requirements

• Strong attention to detail
• Excellent written and verbal English
• Ability to identify patterns, errors, and areas for improvement
• Organized and process-oriented mindset
• Comfortable working with spreadsheets and online tools
• Previous QA, customer support, operations, or auditing experience is a plus but not required

What We Offer

• Opportunity to build a department from the ground up
• Direct exposure to short-term rental and property management operations
• Clear growth path toward a Quality Control Manager position
• Supportive team environment and hands-on training

To apply, attach your CV along with a short paragraph explaining why you’d be a good fit for a quality control role.

Shift Timing: 9 pm onwards

Pay: Rs40,000.00 - Rs55,000.00 per month

Application Question(s):

• You review 50 customer conversations and notice the same mistake being made by multiple team members. What steps would you take to address the issue?
• Tell us about a time when you caught a mistake that others missed. How did you identify it, and what was the outcome?

Work Location: In person