Quality Control Customer Service Representative (Korean-English Bilingual)

Position Summary:

Daewon America Inc. is seeking a detail-oriented and professional Quality Control (QC) Customer Service Representative to support customer communication and quality-related activities. This position plays a key role in responding to customer inquiries, coordinating quality concerns, and supporting internal quality processes in a manufacturing environment.

Responsibilities

• Serve as the primary contact for customer quality inquiries and concerns
• Communicate with customers regarding claims, defects, and corrective actions
• Coordinate with internal departments (Production, Quality, Purchasing) to resolve issues
• Prepare and submit customer reports (8D reports, corrective action reports, etc.)
• Track customer complaints and ensure timely follow-up
• Maintain quality documentation and records
• Support audits and customer visits as needed

Qualifications

• Bachelor’s degree preferred (Engineering, Business, or related field)
• 1–3 years of experience in Quality, Customer Service, or Manufacturing preferred
• Strong communication skills (written and verbal)
• Ability to handle customer complaints professionally
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Experience with automotive industry standards is a plus
• Bilingual (English/Korean)

Work Environment

• Manufacturing environment
• Full-time position
• Competitive salary based on experience

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person