Quality Control Specialist - Commercial/Residential Landscaping

JOB SUMMARY:

The Quality Control Specialist will work with the vendors, engage with the local community representatives, assessing the work quality completed on behalf of Northsight Management, identifying deficiencies and developing solutions. Responsible for identifying and bidding on services to meet client needs. Prior commercial/residential landscaping, or property preservation experience is necessary, as well as reliable transportation to and from perspective communities. Located in Louisville KY.

ESSENTIAL JOB FUNCTIONS:

• Inspect various Community properties via daily driving route to report and/or correct any field quality control issues (i.e., overgrowth not maintained on a section of the property).
• Conducts on-site training to interpret client related specifications and company policies to 1099 vendors.
• Engages and communicates directly with our clients’ local in-field representatives to ensure customer satisfaction is provided with our landscaping service.
• Communicates daily with management to strategize and review vendor performance.
• Communicates emergency situations to management and client team.
• Other quality control and inspection related tasks assigned as needed.
• Review inspection results (photos submitted).
• Communicate findings with client teams.
• Report bid items for additional services needed.
• Ensure consistency of bid items submitted to the client.
• Regular and predictable attendance and punctuality are essential functions of the position in order to facilitate collaboration and teamwork, timely client interaction and working with company equipment during scheduled business hours.
• Other tasks as assigned.

KEY COMPETENCIES:

• Office etiquette – appropriate attire, attendance, emails, phone demeanor, and teamwork.
• Customer Service – embraces a “want to help” attitude and is attentive to both vendor and company needs.
• Problem solving orientation - identify and solve problems with creative and innovative solutions
• Learning mindset - is naturally curious and is interested in broad exposure and interaction outside of core administrative duties. Must have a desire to deeply learn the business.
• Anticipatory - must be able to plan and identify unforeseen needs.
• Adaptability - embrace change and pivot when changes arise.
• Perseverance - ability to see things through completion regardless of obstacles.
• Ability to self-manage and prioritize work.
• Reliability – regular attendance is considered an essential function of job performance.
• Strong communication skills; ability to interact effectively with clients, vendors and employees at all levels of the organization.
• Attention to detail; thorough; able to prioritize and multitask; proactive and deadline oriented.
• Ability to interact effectively with residents, clients, and employees at all levels of the organization.

EDUCATION & EXPERIENCE:

• High school diploma or equivalent
• 3+ years customer service
• Minimum of 4 years of related experience in commercial and/or institutional projects. (required)
• Strong communication skills; thorough and attentive to details; able to prioritize and multitask; proactive and deadline oriented.
• Ability to interact effectively with clients, vendors, and employees at all levels of the organization.
• Working knowledge of Excel, Word and Outlook.
• Ability to read and understand work orders, safety rules, operating and maintenance instructions, and procedure manuals.
• Good driving record and reliable transportation to assigned job locations.

TRAVEL: Travel is required, monthly vehicle mileage will be reimbursed it will also be provided in addition to base salary.

SUPERVISORY RESPONSIBILITIES: Supervision of other employees is not exercised.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This position requires reliable transportation, and the employee must be mobile and physically able to commute to various job sites and perform essential quality control job functions. The incumbent will be driving to various assigned property locations.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned, to ensure workload coverage. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Northsight is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We embrace diversity and are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Northsight will not tolerate discrimination or harassment based on any of these characteristics.

Job Type: Full-time

Job Type: Full-time

Pay: $55,000.00 - $62,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• relevant: 4 years (Required)

Willingness to travel:

• 100% (Required)

Work Location: On the road