Quality Control/Dispatch Specialist

QUALITY CONTROL/DISPATCH SPECIALIST

Septon Development – Service Department (Scottsdale)

Compensation: $49,000-$55,000 Year

Schedule: Tuesday-Saturday 8am-5pm

First 60 days of Training- Schedule Monday-Friday 8am-5pm

The Quality Control/Dispatch Specialist (QCS) ensures that every work order completed by Septon technicians meets the company’s standards for accuracy, documentation, and professionalism. This role acts as the final checkpoint before manager approval, billing, and customer submission. The QCS supports technicians, dispatch, and service managers by maintaining clean workflows, assisting with ordering parts, tracking ETAs, and driving continuous improvement across the service team.

This position is ideal for someone who is detail‑obsessed, process‑driven, and passionate about elevating service quality.

Key Responsibilities:

Primary Duties:

• Schedule and dispatch technicians for service calls and maintenance work
• Communicate with technicians, customers, and vendors to keep jobs on track
• Review all Tech Complete work orders for accuracy and completeness
• Verify completion notes, receipts, and photos are included and meet Septon standards
• Prepare work orders for Manager Approval
• Order parts on approved work orders
• Create and maintain a parts tracker with updated ETA information
• Send daily timecard report to the Service Manager

Secondary Duties:

• Report quality issues or technician trends in a daily update
• Participate in the daily morning service meeting
• Participate in the daily 3‑day look‑ahead meeting
• Other duties as determined and needed

Required Skills & Competencies:

• Good Knowledge of the Construction Trades
• Strong attention to detail
• Excellent written communication
• Ability to identify inconsistencies quickly
• Familiarity with Service Fusion
• Vendor communication and parts ordering experience
• Organized, calm, and methodical
• Comfortable providing constructive feedback
• Strong understanding of technician workflows and field operations

Work Environment:

· Office‑based with daily interaction with technicians, dispatch, and service managers

· Fast‑paced, detail‑oriented, and highly collaborative

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you willing to undergo a background check per state and federal regulations?
• Are you a current resident of Arizona?

Experience:

• commercial construction: 1 year (Required)

Work Location: In person

Pay: $49,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person