Quality Engineer

Colson Group USA is an operating unit of Colson Group the largest manufacturer of caster and wheel products in the world. The brands of Colson Group USA have been technological leaders in caster innovation for over 350 combined years. This drive has led to some of the most trusted, advanced, and highest-quality mobility solutions available in the world today. Colson Group's unique and proprietary global footprint provides available services and capabilities unmatched by any other manufacturer.

The Quality Engineer supports efforts and plans to coordinate the quality control program designed to ensure continuous production consistent with established standards for Colson Group worldwide. A proven hands-on and metrics-driven approach to driving results in a multi-cultural environment is a critical success factor.

Essential Job Functions

Support One Colson quality and continuous improvement strategies, programs, and procedures.

• Drive Statistical Process Control (SPC) methods for analyzing data.
• Maintain the CPAR quality reporting process and related follow.
• Implement continuous improvement activities identified by Director of Quality as related to product quality.
• Maintains quality control objectives, and coordinates objectives with production procedures to maximize quality, reliability and minimize costs.
• Conduct training activities related to quality and reliability.
• Investigates customer complaints regarding quality and makes appropriate adjustments.
• Collaborates with Engineering, Operations, and ISCs on daily basis for project planning and resolution of complaint cases.
• Willingness to travel up to 25% - customers and internal.
• Ensure that quality-related product risks are adequately controlled in accordance with internal requirements and customer expectations.
• Acting as main point of contact for product quality escalations internally and externally.
• Follow directives for maintaining and improving departmental operational performance to meet the requirements of regulatory authorities, company Standard Operating Procedures (SOPs), external / internal customers, with respect to quality, service, lead time and cost.
• Development of departmental SOPs (writing, revising, and approving), ensuring regulatory compliance in conjunction with being ‘fit for purpose’ operationally and commercially.
• Perform activities in accordance with Colson company SOPs and Health and Safety policies.
• Support internal audit programs in place, perform and report as scheduled.
• Support Part Submission Warrants and customer respective forms for Advance Product Quality Planning.
• Supporting all validation activities, including validation strategy and approval of protocols and reports.
• Providing support and awareness of new quality legislation and testing that impacts the business.
Performs other related duties and projects as assigned.

Knowledge

• Associate degree or quality engineer certification required.
• Bachelor’s degree preferred.
• Understanding of Lean Manufacturing, APQP, PPAP and 8D Processes.
• Knowledge of Control Plans, DOE, FMEA’s, Root Cause Analysis, Capability Analysis, Probability, etc.
Quality Certification- 6 Sigma, and fully familiar with the ISO9001 Standards ideally Lead Auditor training for QMS Assessment.

Experience

• Five years experience of progressive quality control responsibilities within an organization.
• Five years previous Quality Engineer experience in a manufacturing environment.
Four years experience with ISO 9001/TS-16949 compliance.

Skills

• Ability to work in a highly matrixed environment.
• Broad knowledge of theory and statistical principles as well as statistical process control.
• Excellent communication skills-written and verbal.
• Ability to manage multiple priorities to completion.
• Ability to work in a highly collaborative team environment.
• Ability to effectively communicate and work with customers and other members of the organization.
• Ability to work with both front-line manufacturing and corporate employees.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Strong Understanding of ISO 9001/TS-16949 Compliance
• Strong analytical and problem-solving ability Strong Feasibility, Factory Acceptance Testing and Validation is a plus.