Quality Engineer (Customer Facing - OEM Support)

Overview

We are seeking a highly organized and technically strong Quality Engineer to serve as a primary customer facing contact supporting OEM quality issues and resolution activities. This role is ideal for someone who thrives in a fast-paced manufacturing environment, can manage multiple issues simultaneously, and communicates effectively across customer and internal teams.

Quality Engineer will lead initial customer communication, coordinate cross-functional internal responses, and drive timely problem resolution. This role requires strong multitasking ability, technical troubleshooting skills, and the ability to translate complex technical findings into clear customer-facing communication.

Key Responsibilities

• Serve as a primary quality contact for OEM customers regarding product and process quality issues
• Manage multiple active quality issues simultaneously and maintain clear status tracking and follow-up
• Lead customer response and ongoing written and verbal communication
• Coordinate cross-functional teams (manufacturing, engineering, supplier quality, operations) to investigate and resolve issues
• Lead and support containment, root cause analysis, and corrective action activities
• Develop and deliver structured technical reports (8D or equivalent) including root cause and corrective action validation
• Interpret and explain technical findings clearly to customers and stakeholders
• Conduct shop floor investigations with production and engineering teams to troubleshoot defects
• Support and drive change management activities including process/product changes and customer approvals
• Support PPAP submissions and customer change approvals as required
• Review and update Control Plans, PFMEAs, and related quality documentation tied to corrective actions and changes
• Track corrective actions to closure and verify effectiveness
• Support continuous improvement and defect reduction initiatives

Required Qualifications

• Bachelor’s degree in engineering or with equivalent relevant experience
• Strong multitasking and organizational skills with ability to manage multiple open issues
• Proven troubleshooting and structured problem-solving ability
• Excellent written and verbal communication skills
• Strong customer-service mindset and professional presence

Preferred Qualifications

• Experience in automotive quality environments
• Experience with electronics products or manufacturing
• Ability to read and interpret electrical schematics and mechanical drawings
• Working knowledge of automotive quality systems and tools, including:
  • IATF / AIAG core tools
  • PPAP
  • PFMEA/Control Plans
  • 8D problem solving
  • Change Management processes
• Experience working directly with OEM customers