Quality Engineer, Warranty and Projects

The Warranty & Project Quality Engineer has a dual role including proactively driving contract reviews, risk identification, and quality planning, and owning warranty claims and investigations from receipt to closure.

This role acts as a cross-functional leader working with Project Management, Sales, Engineering, Testing, Field Service, and Quality to ensure lessons learned are acted upon and embedded into new products, projects, and standard product lines reducing risk, cost, and customer impact.

Key Responsibilities

• Monitor end-to-end warranty process including claim validation, investigation, root cause, and cost tracking
• Analyze warranty trends and identify systemic issues
• Drive containment and corrective actions and ensure permanent corrective action effectiveness
• Lead contract and project risk reviews using warranty data
• Lead cross-functional projects for warranty reduction and product improvements
• Serve as technical liaison for customers and field service
• Develop dashboards for warranty trends and project risks
• Travel potentially up to 40%

  
  Role Accountabilities

  • Maintain visibility of warranty trends and risks

  • Bringing field data into business decisions
  • Preventing repeat failures
  • Connecting warranty, design, and execution
  • Driving accountability across functions

  
  Qualifications

• 4-year degree in Mechanical or Industrial Engineering and three to seven years related experience; or equivalent combination of education and experience
• ASQ CQE or equivalent certification
• Strong knowledge of mechanical systems, weldments, and fabrication
• Experience with failure analysis and root cause investigation
• Proficiency in 8D, A3, CAPA, PFMEA, DFMEA, Control Plans, Inspection Plans
• Strong cross-functional leadership and communication skills
• Microsoft Office 365 with fluency in Excel is required

Conductix-Wampfler offers a great starting wage, with health, dental, and life insurance, 401k plan, paid vacation/personal time and holidays, profit sharing and tuition reimbursement program.

Please apply online at www.conductix.us under careers.

Drug-free workplace/EOE

See full jobdescription below:

The Warranty & Project Quality Engineer has a dual role. The front-end role is the Warranty Project Engineer which proactively drives new project contract reviews, risk identification, and quality planning using historical product performance data from various sources and REX (Return of Experience) into new or existing product and contract execution. The back-end role is owning warranty claims and investigations from receipt to closure including elimination of design or process risks identified in investigations.

This role acts as a cross-functional leader working with Project Management, Sales, Engineering, Testing, Field Service, and Quality to ensure lessons learned are acted upon. This experience needs to be embedded into new products, projects, and standard product lines reducing risk, cost, and customer impact.

Essential Duties and Responsibilities Include

• Monitor end-to-end warranty process: claim validation, investigation, root cause, and cost tracking
• Analyze warranty trends and identify systemic issues
• Lead tear down reports and analysis of product field failures to determine root cause of failure(s)
• Drive containment and corrective actions across customer, manufacturing, and suppliers
• Lead contract and project risk reviews using warranty data
• Identify historical failure risks in design, materials, and application
• Develop project-specific quality plans and CTQs
• Lead cross-functional projects for warranty reduction and product improvements
• Coordinate with PMO, Engineering, Test Lab, Quality, and Sales
• Lead structured problem solving (8D, 3L5 Why, Affinity Brainstorming)
• Drive corrective actions to closure and ensure permanent corrective action effectiveness
• Serve as technical liaison for customers and field service including on-site visits to help. support containment and countermeasures in the field
• Develop dashboards for warranty trends and project risks
• Travel potentially up to 40%

  
  Role Accountabilities

• Maintain visibility of warranty trends and risks
• Bringing field data into business decisions
• Preventing repeat failures
• Connecting warranty, design, and execution
• Driving accountability across functions

Qualified candidates will possess the following

• 4-year degree in Mechanical or Industrial Engineering; and three to seven years related experience and/or training; or equivalent combination of education and experience
• ASQ CQE or equivalent certification
• Strong knowledge of mechanical systems, weldments, and fabrication
• Mechanical aptitude to assemble/disassemble per engineering drawings
• Engineering drawing interpretation and GD&T proficiency
• Experience with failure analysis and root cause investigation
• Proficiency in 8D, A3, CAPA, PFMEA, DFMEA, Control Plans, Inspection Plans
• Experience working within a PMO structure, CAPM or equivalent experience preferred
• Strong cross-functional leadership and communication skills
• Microsoft Office 365 with fluency in Excel is required
• Ability to develop and utilize statistical and data analysis tools such as Minitab, SasJmp, Macro Excel Sheets, Power BI preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. During travel noise levels may require the use of hearing protection. Working in our production, prototype, or test facility will require the use of PPE including safety glasses and steel-toe safety shoes.