Quality & Informatics Program Coordinator

Hospice of Orange & Sullivan Counties is a nonprofit provider of compassionate end-of-life care across the Hudson Valley. We deliver comfort, dignity, and support to patients and families in their homes, hospitals, nursing facilities, and at our Kaplan Family Hospice Residence. Our interdisciplinary team focuses on physical, emotional, and spiritual care, helping patients and families navigate life’s most challenging moments.

What We Are Looking For:

Job Title: Quality & Informatics Program Coordinator (full-time)

Schedule: Monday through Friday

Shift: 8:30 am - 4:30 pm

About This Role:

The Quality & Informatics Program Coordinator supports the Quality & Informatics Department by ensuring accurate clinical documentation, data integrity, and compliance with regulatory standards. This role provides training and support to clinical staff on the Electronic Medical Record (EMR) system, monitors documentation quality, and collaborates with leadership, IT, and the EMR vendor to improve processes. The program coordinator also assists with performance improvement initiatives, regulatory compliance, and education for clinical staff across the organization.

What You’ll Do:

• Train and support clinical staff on the Electronic Medical Record (EMR) system and documentation standards
• Serve as a liaison between the EMR vendor, IT department, and clinical teams

• Monitor and evaluate clinical documentation and proper system use, providing ongoing education when needed

• Provide on-site and field education, including home visits and support for hospice residence staff

• Ensure compliance with State, Federal, CMS, and Joint Commission regulations

• Collect, analyze, and report quality and clinical data to leadership and quality committees

• Support quality improvement and performance improvement initiatives

• Assist with the development and revision of policies, procedures, and organizational goals

• Participate in clinical orientation and EMR training for new staff

• Maintain knowledge of hospice reimbursement and funding sources (Medicare, Medicaid, private insurance)

• Provide ongoing guidance and technical support related to clinical documentation and technology systems

• Perform additional duties as assigned by the Director of Quality and Informatics.

This role is best suited for someone who is both clinically knowledgeable and highly detail-oriented, with a strong interest in data, systems, and quality improvement. The ideal person enjoys helping others learn, improving processes, and ensuring compliance with healthcare standards.

Required Skills and Abilities:

• Current Registered Nurse (RN) license in New York State

Preferred Knowledge, Skills & Abilities:

• Bachelor’s degree in Nursing

• Minimum of 2 years hospice experience

• Strong computer skills, including Microsoft Office and advanced Excel

• Experience with clinical education and EMR systems

What Benefits Are Offered?

In alignment with our mission, Hospice provides a wide range of benefits to ensure our employees have the personal tools needed in order to be successful. Hospice provides:

• Medical, Dental, Vision insurance, Supplemental Life Insurance & AD&D, Supplemental Short Term and Long Term Disability, 403B retirement, Employee Assistance Program, and more!

Hospice recognizes the value of having a much-needed work life balance.

• Hospice is proud to provide generous paid time off (PTO), sick time, and paid holidays!

We are also committed to helping our employees prepare for the future. We offer:

• Tuition reimbursement/assistance for college courses and continuing education programs.
• A 403b retirement savings plan! HOSC will match up to 3% of employee contributions.
• EOE, including disability/vets.

Hospice of Orange & Sullivan Counties Inc. provides an interdisciplinary approach to healthcare. While hospice care is not curative physically, we provide comfort and healing to the emotional and spiritual aspects of the patient. We also provide support and care for our families and caregivers as they navigate some of the most vulnerable times in their lives. Not only will your presence soothe for the moment, but you will be able to walk alongside your patients and their families and caregivers throughout their time on the hospice journey.