Quality Manager

Walker Tape® is hiring a Quality Manager to join our team!

A Bit About Walker Tape®

Walker Tape® is the industry leader in tapes and adhesives for hair replacement systems. Our company creates and customizes tapes and adhesives for just about any industry, particularly beauty.

Walker Tape® was started in 1985, and we haven’t taken a break yet. Even though we've grown a lot in the last few years, we're committed to maintaining a close-knit team culture.

Walker Tape® is an equal opportunity employer. We believe that diversity is an asset, and that diverse backgrounds, beliefs, and experiences are crucial to our success. Our goal is to develop a team of hardworking, sharp, and diverse individuals.

How You’ll Fit In

We strive to make working at Walker Tape® an awesome experience. Our team is full of exceptional individuals who we genuinely value. Here’s how we operate:

Take Time Off

As a manager, you will have a generous amount of time off! Please apply for more info.

Keep Learning

We want to help you grow and flourish! We’ll send you to conferences, trainings, and buy you books to help you learn something new.

Benefits

Walker Tape® covers 90% of the premiums for your medical, vision, and dental insurance.

We also cover 100% of the premium for a $50,000 life insurance policy for you, and $10,000 for your spouse and each of your dependents! Walker Tape® also offers the following employee-paid benefits:

• Voluntary Life Insurance
• Short Term Disability Insurance
• Critical Illness Insurance
• Accident Insurance

Walker Tape® also provides a generous 401(k) retirement plan with employer contributions, no match required!

Bonus Opportunities

There are opportunities for bonuses. You’ll be in on that from day one. When Walker Tape® wins, so do you.

Job Summary

The Quality Manager will be responsible for developing, implementing, and maintaining Walker Tape Co.’s Quality and Safety Management Systems from the ground up. This role focuses on product quality management, ISO 9001 system development, safety compliance, and the cultivation of a proactive, accountable workplace culture.

This position calls for a hands-on, high-energy professional who takes initiative, leads by example, and drives momentum in achieving quality and safety objectives. The ideal candidate is a self-driven problem solver who can build, train, and sustain systems that promote continuous improvement and regulatory compliance across all departments.

Although this is an individual contributor position, it carries significant cross-functional influence and visibility within the organization.

Responsibilities

• Develop, implement, and sustain the facility’s quality management system in alignment with ISO 9001 standards, with the goal of achieving certification within 12–24 months of hire.
• Lead and manage the CAPA process: root cause investigations, corrective plans, and verification of effectiveness.
• Oversee supplier quality initiatives, including supplier audits and performance monitoring.
• Investigate and manage customer complaints related to product quality, coordinating corrective actions, and communication.
• Develop, implement, and monitor safety compliance programs, ensuring OSHA standards are met or exceeded.
• Design and deliver employee training programs for quality and safety across production, warehouse, shipping, maintenance, and office teams.
• Promote a culture of quality ownership, safety awareness, and continuous improvement.
• Define, track, and report on key quality and safety metrics, using data to identify trends and drive action.
• Collaborate closely with all departments to integrate quality and safety requirements into daily operations.
• Prepare for and lead external certification audits (ISO, safety) and maintain ongoing audit readiness.
• Ensure all documentation and procedures meet internal and external compliance requirements.

Qualifications
Required:

• Minimum of 10 years’ experience in quality and safety roles within small to medium-sized manufacturing businesses.
• Proven experience developing and implementing ISO 9001 quality management systems from scratch.
• Proven experience developing and implementing safety compliance system.
• OSHA 30 certification or equivalent required.
• Strong knowledge of CAPA, supplier quality, and customer complaint investigations.
• Excellent analytical, problem-solving, and root-cause investigation.
• Exceptional communication skills and attention to detail.
• Proficiency with Microsoft Office Suite and familiarity with quality/safety software systems.
• Ability to stand, walk, and move around the production floor for extended periods.
• Capability to lift materials and equipment up to 50 pounds.

Preferred:

• Bachelor’s degree in Engineering, Quality, Safety, or related field (or equivalent experience).
• Experience working in adhesive, tape converting, or related manufacturing environments.
• Experience applying Quick Response Manufacturing (QRM) principles to reduce lead times and improve operational flow.

Competencies and Attributes

• Ownership mentality and strong accountability.
• Strategic thinker with hands-on execution capability.
• Collaborative and influential across departments.
• Continuous improvement mindset and resilience under pressure.
• Strong attention to detail and process discipline.
• Energetic self-starter who drives initiatives forward and inspires action across departments.

Work Environment

This position operates within a manufacturing facility with time spent on the production floor. The Quality Manager will engage directly with operators and leadership teams to ensure alignment with quality and safety standards. This position is a full-time, on-site position.

Walker Tape® is an equal employment opportunity employer that participates in the E-Verify program as required by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Background checks and/or drug screening will be required upon hire.