Quality Manager

The Quality Manager is responsible for building, maintaining, and improving a practical, scalable Quality Management System (QMS) that ensures product safety, regulatory compliance, and customer satisfaction.

This role requires a high-ownership, hands-on leader who can operate independently, prioritize effectively, and bring structure to a fast-paced manufacturing environment. The Quality Manager must balance floor presence, system development, and customer reporting without losing focus on what drives the most risk and value.

Primary Responsibilities

· Own and continuously improve the GMP-aligned Quality Management System

· Maintain and enforce:

o SOPs

o Work instructions

o Batch documentation

o Traceability systems

o Calibration information

o Pest policy

· Ensure audit readiness at all times (customer + regulatory)

· Drive in-process quality control and adherence to standards

· Partner with production to:

o Reduce deviations

o Improve right-first-time performance

o Identify and eliminate root causes

· Lead investigations (deviations, nonconformances, complaints)

· Own all customer-facing quality communication, including:

o COAs (Certificates of Analysis)

o Customer reports and documentation requests

o Complaint investigations and responses

· Develop standardized templates and systems to reduce manual workload

· Lead Corrective and Preventive Actions (CAPA)

· Ensure root cause analysis is:

o Data-driven

o Closed-loop (not just documented)

· Track and report key quality KPIs:

o Customer complaints

o Internal defects/scrap

o Audit findings

· Define and manage:

o Supplier approval process

o Incoming inspection standards

· Work with materials team to address:

o Material quality issues

o Spec mismatches

· Train operators and supervisors on:

o GMP practices

o Quality expectations

o Documentation accuracy

· Build a culture where quality is owned by operations, not just QA

Required Qualifications

· 5+ years in Quality within manufacturing (CPG, chemicals, or similar)

· Strong knowledge of:

o GMP / ISO principles

o Root cause analysis

o CAPA systems

· Experience managing customer quality requirements and reporting

· Proven ability to work with minimal structure and create systems

· Comfortable working cross-functionally with production, materials, and leadership

Preferred Qualifications

· Experience in contract manufacturing

· Experience with detergents, chemicals, or similar products

· Prior experience building or rebuilding a QMS

· Familiarity with ERP systems (e.g., Sage 100) for traceability/reporting

Schedule

· Monday – Friday 8:00 – 17:00

Pay: $70,000.00 - $85,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person