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Quality Manager
JOB SUMMARY:
The Quality Manager ensures that quality standards are met and maintained by understanding, implementing, and enforcing compliance with Customer, Regulatory, and WestRock processes, policies, and procedures. The Quality Manager is accountable for internal and external quality complaint resolution, execution of audits, and ensuring efficient and smooth operations within the production facility.
MAJOR JOB RESPONSIBILITIES:
Business Excellence
- Track, analyze, and lead initiatives for all internal quality and customer complaint issues
- Review, approve, and execute facility and corporate standard operating procedures for site implementation
- Monitor and ensure compliance with current policies, procedures, regulatory requirements, and customer requirements
- Coordinate and execute internal, customer, supplier, subcontractor, and regulatory audits
- Deliver executive level presentations for customers and internal stakeholders
- Work closely with production managers to maximize product quality and reliability and minimize cost
- Coordinate and direct customer incident reviews
- Manage the CAPA (Corrective Action Preventative Action) system
- Execute facility improvement initiatives as determined from performance data
- Provide daily quality data and feedback to facility and regional leadership
- Ensure that Safety Quality Foods (SQF) documents and revisions are kept up to date and that the plant is in compliance with regulations
- Coordinate and execute investigation of detected risks or failures, complaints, and corrective/preventative actions
- Determine, document, and approve site-specific or one-time occurrences such as protocols (reworks, validations, etc.), deviations (planned or unplanned), waivers, or releases for materials and products as required
- Leverage enterprise technology to analyze quality complaints, track corrective and preventive actions, and use data to isolate and track defective parts per million, over shipments, and resolve issues related to rejected products when applicable
PEOPLE AND CULTURE
- Lead team of quality technicians and Safe Quality Foods (SQF) readiness resources, ensuring that processes are efficient and work is appropriately prioritized
- Provide tools and training for quality management and quality improvement to the facility staff
CRITICAL SKILLS / CAPABILITIES:
- Interpersonal Skill
- Creativity
- Problem-Solving
- Communication
TECHNICAL SKILLS:
- Microsoft Office - Excel, Outlook, PowerPoint
- Enterprise complaint management software
EXPERIENCE:
- Required: 3 to 5 years work-related production/manufacturing experience
- Preferred: 1 to 3 years’ experience in production supervisory role
- Preferred: Well-versed in analytical and statistical applications that support quality such as Statistical Process Control (SPC) and Statistical Quality Control (SQC)
EDUCATION:
- Required: High School diploma or G.E.D
- Preferred: Bachelor’s Degree in Engineering (Chemical, Industrial, Mechanical, Electrical), Pulp & Paper Science, Quality Management or related technical or scientific discipline.
- Preferred: ISO certification
- Preferred: Six Sigma Certification
- Preferred: Courses for SQF Practitioner – Safe Quality Foods
- Preferred: Courses for Hazardous Analysis for Critical Control Points
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