Quality Manager - PMO

Compass Project Consulting is an award-winning, dynamic, and respected project development consultancy, providing high-quality, value-for-money, and fully tailored services to clients across all sectors. As highly regarded project leaders and effective communicators, our Team at Compass has delivered numerous projects for some of the region's most ambitious and innovative change-makers. Our diverse and disciplined Team facilitates world-class project development solutions.

Our core values guide our decisions and constitute our culture, empowering us to perform at our highest level on behalf of our clients.

Drawing on our extensive delivery experience, industry-wide knowledge, and sophisticated project development tools, we facilitate the most proficient path toward project success, overcoming constraints and obstacles to deliver projects effectively and efficiently for our clients.

We lead project success stories.

This is a fantastic opportunity to join a renowned organization known for our high-caliber. experience in the region's build environment.

Role Summary:

• Oversight Across Projects: Responsible for quality management standards across multiple projects as a PMO, ensuring consistency in processes and deliverables.
• Policy & Procedure Implementation: Develops, maintains, and enforces quality policies, procedures, and best practices at an organizational or program level.
• Monitoring & Reporting: Tracks quality performance metrics, conducts audits, and reports to senior management or the leadership.
• Support for Project Teams: Guides project-level quality managers or teams in implementing quality plans, corrective actions, and continuous improvement initiatives in office and / or site.

The ideal Quality Manager is an experienced leader in project or program management, with expertise in QA/QC, auditing, and compliance, capable of implementing quality systems, guiding teams, and ensuring consistent standards across projects.

Responsibilities:

Quality Strategy & Systems

• Develop, implement, and maintain the Quality Management System (QMS) in line with international standards (e.g., ISO 9001) and client requirements.
• Establish quality objectives, KPIs, and continuous improvement initiatives at the organizational or program level.

Policy & Procedure Development

• Formulate and enforce quality policies, procedures, and manuals for consistency across projects.
• Ensure alignment with corporate governance, client frameworks, and regulatory requirements.

Oversight Across Projects

• Provide governance and oversight of quality assurance (QA) and quality control (QC) functions across multiple projects.
• Standardize documentation, reporting, and compliance mechanisms under the PMO.

Monitoring, Auditing & Reporting

• Conduct internal audits, surveillance, and compliance checks across all projects.
• Analyze performance data, identify gaps, and implement corrective and preventive actions.
• Prepare periodic quality performance reports for senior management and clients.

Stakeholder & Client Management

• Act as the primary point of contact on quality-related matters for the PMO, clients, and consultants.
• Ensure client expectations for quality are translated into deliverables and met consistently.

Project Team Support & Training

• Guide and mentor project-level QA/QC teams and site engineers.
• Deliver training on quality standards, processes, and compliance requirements.
• Promote a culture of quality and continuous improvement within the organization.

Risk & Compliance Management

• Identify and mitigate quality-related risks that may affect cost, schedule, or reputation.
• Ensure compliance with local regulations, health & safety standards, and contractual obligations.

Continuous Improvement & Innovation

• Introduce best practices, lessons learned, and digital tools (e.g., quality dashboards, audits software).
• Drive innovation in quality monitoring and reporting to improve efficiency.

Qualifications:

• 12-15+ years total experience in quality management, project controls, or engineering/project delivery. Out of that, at least 5-7 years in a leadership capacity (e.g., QA/QC Manager, Quality Lead, or equivalent on large projects).
• Ideally, exposure to multiple projects simultaneously, not just one site - to demonstrate readiness for program/PMO-level oversight.
• Professional certifications (e.g., ISO Lead Auditor, PMP, or ASQ certifications) would strengthen the profile further.