Quality Product Evaluation Technician

PURPOSE

Evaluate customer returns and provide timely feedback to customers. Drive improvements to reduce recurring defects that will result in improved customer satisfaction.

MAJOR ACCOUNTABILITIES/RESPONSIBILITIES OF JOB:

Technical Evaluation & Analysis

• Perform thorough evaluations of all products returned from customers.
• Determine failure mode for any defective products.
• Perform visual and functional inspection of returned products to ensure original specifications are met before a restock determination can be made.

Root Cause & Problem Solving

• Assist QETs with root cause investigations as needed.
• Make recommendations for process improvements and corrective actions based on findings. This may include escalation to require internal corrective action(s).

Repair, Disposition & Material Handling

• Perform rework/repair of defective product OR disposition for rework/repair in the cell.
• Take containment actions as required for additional inventory based on evaluation findings.

Documentation & Reporting

• Generate evaluation report with clear documentation outlining failure mode and disposition.
• Complete necessary actions to close NCRs in the ERP system and attach evaluations along with other relevant documentation in the document handler.

Quality & Continuous Improvement

• Make recommendations for process improvements and corrective actions based on findings. This may include escalation to require internal corrective action(s).
• Take containment actions as required for additional inventory based on evaluation findings.

KNOWLEDGE AND SKILL REQUIREMENTS:

• High school diploma or equivalent required.
• Ability to read, write, and understand English.
• Ability to communicate technical terms and evaluations both verbally and through written reports.
• Computer literate with knowledge of Microsoft Office products. (Excel, Outlook, Word)
• Strong analytical skills.
• High mechanical aptitude and manual dexterity.
• Knowledge of WIKA products and processes preferred.
• Knowledge of quality systems and quality control processes preferred.

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Quality : 2 years (Preferred)
• Manufacturing: 2 years (Preferred)

Work Location: In person