Radiology Help Desk Specialist I

Are you looking for a Full-time IT support position that is fully remote? Nuvodia is looking for Radiology IT Support Specialist to work 40 hours a week, Fri 8 hours, Sat and Sun 12 hours, Mon 8 hours.

Job Summary
We are seeking a dedicated and skilled Radiology IT Help Desk Specialist to join our healthcare team. The ideal candidate will possess a strong background in radiology and technical support, ensuring the smooth operation of imaging equipment and providing exceptional customer service to patients and staff. This role requires proficiency in various operating systems and the ability to troubleshoot technical issues effectively.

Daily Responsibilities

• Provides remote technical support in a clinical setting, as necessary.
• Follow security guidelines determined by the industry and management.
• Maintains appropriate technical documentation necessary for support, training, and analysis.
• Proactively identifies areas for solution improvement – including workflow, configuration, or application changes.
• Enters, prioritizes, and escalates service tickets via the ticket system.
• Works directly with customers, via the phone, onsite, and online, to provide services and help resolve computing and radiology application problems.
• Responds promptly to customer needs, escalates appropriately, and solicits customer feedback to improve service.
• Installs and configures appropriate radiology software packages such as PACS, Voice Recognition and other supporting applications.
• Resolves general workstation issues, including items related to the operating systems, hardware compatibility, and software interdependencies.
• Monitors queue e-mail request folders, providing support and/or coverage to meet queue needs based on department needs and team availability.
• Availability to work the after-hours on call schedule as needed.

General Duties and Responsibilities:

• Valid state driver’s license and proof of insurance.
• Ability to maintain strict confidentiality within the organization.
• Honest, pleasant manner, and good personal hygiene. Free of alcohol and drug abuse.
• Excellent communication and interpersonal skills.
• Detail oriented, ability to multi-task, organized, and able to work in a fast-paced environment.
• Demonstrates self-directed learning and participation in continuing education through professional journals, approved seminars, etc.
• Follows company departmental standards and personnel policies, with professional demeanor in conduct and appearance, by using good teamwork and communication skills to help identify concerns and solutions, assisting where needed to ensure a smooth functioning department.
• Performs other duties or rotates to other shifts as required by displaying team spirit and self-growth, accepting, and performing other projects and responsibilities, and requesting other projects and responsibilities.

Supervisory Responsibilities:

• There is no supervisory responsibility in this position

Advocacy:

• Treats all clients with dignity and respect
• Provides excellent customer service
• Conforms to and is an advocate for HIPAA regulations.
• Leads as an advocate for Nuvodia by knowing, understanding and living the mission, values and goals. (Authentic Connections, Ownership Mentality, Continuous Growth, and Enduring Results)

Qualifications:

Education: Associate degree in related field or equivalent experience.

Experience& Knowledge:

Required, One year experience in the following:

• Technical helpdesk experience
• Experience with Workstation, Network and Cloud Technology
• Knowledge of Workstation Hardware & Software support

Desired

• Fundamental knowledge of healthcare or radiology application functionality.
• Experience supporting RIS, PACS, or Voice Recognition systems

Drug Test: Eligible employees must be able to pass a post-offer, pre-employment drug test.

Benefits Include: Employees can enroll in one of our medical and dental insurance plans and are covered by basic vision and life insurance. Employees are able to enroll in our company's 401k retirement plan and receive contribution matching, and will receive paid vacation, sick, and personal leave, paid holidays and quarterly profitability bonuses.

Join our team as a Radiology Specialist where you can make a meaningful impact on patient care while advancing your career in a supportive environment.

Job Type: Full-time

Pay: $17.73 - $28.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience:

• Help Desk: 1 year (Required)

Work Location: Remote